Retail Banking Manager

FIVE POINTS BANK•Omaha, NE

1d•Onsite

About The Position

This role is responsible for assisting customers with opening accounts and making changes to existing accounts. The manager will provide strong team leadership in supervising teller staff, scheduling, balancing, and maintaining branch access and security. The position also involves promoting market outreach to potential customers, implementing Cash Management and Remote Deposit Merchant Capture Products, processing deposits and payouts accurately, and balancing daily operations while delivering excellent customer service.

Requirements

Strong customer service skills with the ability to sell and cross-sell new products and services.
Management and organizational skills.
Banking experience with extensive training in the banking industry, rules and regulations.
Ability to work and solve client problems with minimal direct supervision.
Experience using Excel, Word and Outlook software and other administrative skills.
Time Management and ability to multi-task projects and customers.
Strong attention to detail and accuracy.
Bachelor’s Degree preferred or equivalence work experience.
3+ years of Retail Banking Experience which includes opening accounts, customer service and cash handling.
Extensive training in the banking industry, rules and regulations.
Management experience preferred.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Self-motivated and directed.
Keen attention to detail.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.

Responsibilities

Assist customers with opening accounts and/or any changes to their existing accounts.
Provide strong team leadership in supervising teller staff, scheduling, balancing, and maintaining branch access and security.
Promote market to potential customers.
Promote and implement Cash Management and Remote Deposit Merchant Capture Products to customers.
Process deposits and pay out funds in accordance with bank procedures.
Record all transactions accurately and balance each day’s operations while providing excellent customer service.
Open Checking, Savings, CD’s, IRA’s and HSA’s.
Order Debit Cards, Checks, Endorsement Stamps, Foreign Currency.
Process account changes, close accounts, and investigate unauthorized transactions.
Process the renting, accessing, and closing of safe deposit boxes.
Educate customers on available services such as internet banking, bill pay, courtesy coverage, etc.
Observe suspicious behavior and report any such activity.
Maintain adequate office supplies at the facility.
Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone or in person.
Review Overdrafts in absence of loan officers.
Present information and explain available Cash Management and Remote Deposit Merchant Capture products and services to prospective business customers.
Set up customers with Remote Deposit at their place of business.
Educate customers on how to use the products.
Provide customer service to business customers following implementation/set up.
Cultivate a strong team culture.
Prepare certified checks, cashier’s checks, and gift cards as requested.
Facilitate buys and sells to the vault and/or supervisors vault teller in these transactions.
Oversee balancing of all coin and currency to include vault and coin machines.
Buys and Sells of Gift cards and maintain inventory controls.
Prepare and process coin and currency with the Federal reserve.
Scan Deposits and payment transactions.
Verification of buys and sells to tellers.
Daily balancing of all monetary instruments.
Maintain proper teller and vault cash levels including ordering coin and currency.
Audit teller drawers.
Scheduling for adequate coverage of facilities at all times.
Facilitate training of new retail banking staff.
Facilitate meetings to disseminate retail banking training information.
Keep staff informed of pertinent changes in operational policy and procedures.
Enforce policies and procedures.
Verify and approve time sheets for hourly staff.
Prepare teller performance appraisals and disciplinary notices as required.
Oversee the overall functionality of the branch.
Perform all other duties as assigned.