Retail Banking Branch Supervisor

New Hampshire Mutual Bancorp•Nashua, NH

5h•Onsite

About The Position

Are you a relationship-driven banking professional who leads by example and enjoys working in a customer-focused community branch? We’re looking for a Branch Services Supervisor to help lead daily branch operations, deliver an exceptional customer experience, and support the growth and development of a high-performing team. In this role, you’ll partner with branch leadership to drive operational excellence, coach staff, deepen customer relationships, and support business development efforts within the branch. If you bring strong retail banking experience, a passion for service, and a commitment to team success, we’d love to hear from you.

Requirements

2–5 years of retail banking experience, including supervisory experience
Strong knowledge of branch operations, banking procedures, and regulatory requirements
Proven leadership, coaching, and team development skills
Excellent customer service, communication, and organizational abilities
Strong judgment and decision-making skills in a customer-facing environment
Proficiency with banking systems and standard office technology
Flexibility to work weekends, as needed, and travel between locations when required

Responsibilities

Support daily branch operations and help maintain a strong, service-focused team culture
Coach and develop team members to deliver excellent customer service and meet performance goals
Build customer relationships, identify referral opportunities, and support branch growth
Assist with staffing support, performance management, and employee development
Ensure branch procedures, policies, and regulatory requirements are followed
Promote banking products, digital services, and referral opportunities
Provide teller and customer service support as needed
Resolve customer concerns and make sound day-to-day operational decisions