Retail Banker - Union/Chestnut (20 hour)

TD•Union, NJ

16h•Onsite

About The Position

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. The position requires proficiency in products, services, and routine transactions to educate customers on bank offerings and refer them to appropriate team members or partners, ensuring a positive customer experience. It involves establishing and nurturing customer relationships, making product recommendations, and utilizing CRM tools for proactive customer assessments and outbound sales activities. The Retail Banker I independently resolves customer issues, builds working relationships, explains complex information, and participates in customer outreach and advice activities, including engaging with customers about loan products and facilitating application intake. An active registration status with NMLS is required.

Requirements

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
HS Diploma or GED
1+ years' experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience
Must be able to complete teller training upon hire to take customer transactions
Demonstrated ability to engage in customer conversations while educating them on products and services
Demonstrated organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and effective problem solving
Proficient in Microsoft Office
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position

Nice To Haves

Teller experience preferred
Notary License (Preferred)

Responsibilities

Utilize financial expertise and consultative advice to assist Customers with their banking solutions/needs
Contribute to the achievement of business objectives that enable growth through identifying appropriate TD solutions
Identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners
Ensure a positive Customer experience
Establish and nurture Customer relationships by consistently displaying product knowledge, actively listening to Customer needs, and offering solutions or partner referrals
Make product recommendations based on Customer needs and highlight product features and benefits
Utilize Customer relationship management tools to proactively play a key role in customer assessments, proactively identify Customer solutions, and lead-focused outbound sales activities
Independently resolve customer issues, errors and problems, escalating when necessary
Build working relationships with customers and explain detailed and/or complicated information
Participate in Customer outreach, servicing and advice activities
Engage in conversations with customers about loan products, facilitate the application intake
Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Deliver Legendary experience by helping customers, building relationships, and delivering service and advice
Understand and support the Bank's Customer Service Strategy
Serve as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money
Consistently execute appropriate behaviors to deliver a Legendary Customer experience
Engage in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guide customer appropriately
Understand customer preferences with banking and educate Customers on self-service options that meet their needs
May act as a point of escalation for Customer questions or concerns
May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
Consider the impact of decisions on the well-being of TD, its Customers and stakeholders
Act as a brand champion both internally and externally
Recognize transaction needs and educate clients on self-service channels including digital options
Bring your genuine self and turn each banking transaction into a personalized interaction, one Customer at a time
Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
Participate in the Stores daily operations to ensure alignment with TD's risk framework
Understand and apply operating policies and procedures
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions/activities as necessary
Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
Ensure necessary due diligence to support the accuracy of all customer transactions/activities
Comply with Bank Code of Conduct
Contribute to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
Execute with excellence by adhering to all risk and control policies/procedures
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
Ensure timely communication of issues/points of interest
Continuously enhance knowledge/expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities
Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the Bank, both internally and/or externally
Utilize feedback through coaching sessions to demonstrate stronger performance
Establish relationships with partner bankers to make effective referrals to them
Contribute to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
Collaborate with team members in contributing to the success of the team and organization
Actively seek opportunities to improve delivery of work with high attention to quality standards
Actively take ownership of own career and aspirations
Seek out diverse feedback to continuously develop and enhance skills
Positively embrace change
Adhere and participate in TD's Shared Commitments and code of conduct expectations
Engage in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience

Benefits

Fair and equitable compensation opportunities
Growth opportunities and skill development
Base salary
Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Regular development conversations
Training programs
Competitive benefits plan
Access to an online learning platform
Variety of mentoring programs