Retail Banker (TSA) | Duluth

Capital City Bank Group, Inc.•Johns Creek, GA

2d•Hybrid

About The Position

Under general supervision, but in conformance with established Bank policies and procedures, this role involves cashing checks, receiving deposits, and performing a variety of transactions as requested by the client. The position is responsible for balancing daily transactions and maintaining a cash drawer. The Retail Banker answers general questions about Bank products/services, recommends additional services to clients, and makes referrals accordingly. A key aspect of this role is selling, cross-selling, and referring Bank products and services, while providing an excellent client experience. This includes addressing a wide range of client inquiries or concerns through direct action or referral. The role also requires travel to and work in offices experiencing Teller or Personal Banker staffing shortages. This position requires the associate to drive on behalf of the Bank and adhere to the Bank's Motor Vehicle Guidelines, which may lead to increased minimum limits and premiums. All associates have access to confidential client information and must practice discretion at all times.

Requirements

Completion of in-house Personal Banker I training.
Must have reliable transportation, a valid driver’s license, and a clean driving record.
Excellent interpersonal skills, ability to communicate effectively and interact positively with clients as well as fellow associates.
Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
Requires concentration to avoid mistakes in counting cash.
Ability to perform basic mathematical computations using various business machines and/or computers.
Ability to apply initiative and work with little supervision.
Ability to exercise sound and reasonable judgment.
Ability to stand for long periods of time.
Ability to print legibly and accurately on forms and records.
Must have attained the age of 18 for coverage under insurance bond.
Must adhere to Bank's Motor Vehicle Guidelines.
Minimum high school diploma or equivalent required.
Six month commitment to position is required, before internal posting for other positions within the Bank is permitted.

Nice To Haves

Some college preferred, but not required.
Relevant experience may substitute for the education requirement.
Successful completion of in-house training program or other approved training program is a plus.
Sales experience is preferable, particularly in cross-marketing products and services.

Responsibilities

Recommends and refers additional Bank services and products, retaining a working knowledge of all Bank services and products.
Accepts deposits and withdrawals from clients on business, personal and savings accounts.
Accepts checks for cashing or paying, and verifies endorsements and funds.
Sells Official Checks.
Works deposits from Drop and Go.
Accepts consumer/commercial and other bank loan payments.
Balances teller drawer as needed.
Opens and closes Teller window in accordance with procedures.
Completes Currency Transaction Report (CTR) and hold forms as required.
Attends meetings as required.
Issues cash advances.
Sells and processes new demand and time deposit accounts.
Prepares paperwork for opening new accounts, orders checks and Debit/ATM cards, and provides materials as needed.
Researches and resolves problems and responds to client inquiries on account status.
Keeps informed of changes in Bank services and procedures.
Assists in other areas of the Bank during peak business hours, when needed.
Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.