Retail Banker II- Northfield, NJ (40 hours)

TD•Northfield, NJ

3d•$23 - $31•Onsite

About The Position

The Retail Banker II is a customer-facing role responsible for delivering TD’s Brand promise through financial expertise and consultative advice. This role helps customers with their banking needs and contributes to business objectives by identifying appropriate TD solutions to help customers achieve their financial goals and optimize their relationship with TD.

Requirements

HS Diploma or GED required
2+ years of related experience working with customers and/or sales in any capacity
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Superior Customer Service skills
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Proficient in Microsoft Office
Ability to provide community services, including, but not limited to, Financial Education classes
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position

Nice To Haves

2 year degree preferred
Teller experience (Preferred)
Notary License (Preferred)

Responsibilities

Acts as a subject matter expert for customers and colleagues regarding TD's products, services, policies, and procedures, particularly in personal and business banking.
Makes product recommendations based on customer needs, highlighting features and benefits.
Establishes and nurtures customer relationships by displaying product knowledge, actively listening, and identifying additional needs.
Utilizes Customer Relationship Management tools for customer assessments, identifying solutions, and conducting outbound sales activities.
Evaluates and independently resolves customer issues, errors, and problems, escalating when necessary.
Explains detailed and/or complicated information within the team.
Builds working relationships with customers and related teams.
Participates in customer outreach, servicing, and advice activities.
Engages in conversations with customers about loan products and facilitates application intake.
Delivers Legendary Customer Experience by helping customers, building relationships, and providing service and advice.
Understands and supports the Bank's Customer Service Strategy, providing end-to-end advice, consultative support, and proactive insights.
Serves as a customer advocate in providing resolution, proactive tips, and insights on saving time and money.
Consistently executes appropriate behaviors to deliver a Legendary Customer experience.
Engages in lobby leadership by orchestrating customer flow, welcoming customers, discovering needs, and guiding them appropriately.
Understands customer preferences for banking and educates customers on self-service options.
May act as a point of escalation for customer questions or concerns.
May perform a variety of teller transactions while monitoring fraud mitigation and adhering to operational policies.
Considers the impact of decisions on TD, customers, and stakeholders.
Provides the highest level of customer service to internal partners, vendors, and customers.
Improves customer financial confidence by sharing financial knowledge.
Acts as a brand champion internally and externally.
Champions customer service activities, supporting customers through challenging times and life events.
Recognizes transaction needs of clients and educates clients on self-service channels, including digital options.
Turns each banking transaction into a personalized interaction.
Delivers end-to-end advice by providing information and tools for financial management.
Ensures compliance when completing operational activities in accordance with company guidelines and regulations.
Promotes the full suite of products, sales, services, and banking capabilities.
Understands and applies operating policies and procedures.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk transactions/activities as necessary.
Ensures documentation is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
Complies with Bank Code of Conduct.
Contributes to business objectives for Operational Excellence.
Executes with excellence by adhering to all Risk and Control Policies and Procedures.
Participates fully as a member of the team, supporting a positive work environment.
Enhances knowledge/expertise and participates in knowledge transfer.
Participates in personal performance management and development activities.
Keeps others informed about the status/progress of projects and relevant information.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the Bank.
Utilizes feedback through coaching sessions to demonstrate stronger performance.
Establishes relationships with partner bankers to make effective referrals.
Collaborates with team members in contributing to the success of the team and organization.
Actively seeks opportunities to improve delivery of work with high attention to quality standards.
Actively takes ownership of own career and aspirations.
Seeks out diverse feedback to continuously develop and enhance skills.
Positively embraces change.
Adheres and participates in TD's Shared Commitments and code of conduct expectations.