Retail Banker II- Float

First Financial Bank • Abilene, TX

1d • Onsite

About The Position

The Retail Banker II primarily performs teller and/or personal banker duties and provides full banking services to customers. The role involves frequent face-to-face, written, and telephone contact with customers and bank employees, and may report to more than one officer. Work results are reviewed and performance is measured against specific goals. The position requires travel of at least 50% to and from regional branches, as well as periodic travel to Abilene or other bank regions for training. Saturday and holiday hours may be required depending on branch operating hours. Flexible and/or extended hours may be needed as business requires. Physical effort is above average.

The Retail Banker II processes customer transactions and supports the bank’s customer-service and sales culture while following established policies and procedures. The role requires a detailed knowledge of retail banking products and services, accurate transaction processing, strong customer relations, and the ability to handle multiple tasks professionally.

Requirements

• High school diploma or GED.
• A college degree or at least 12 months of customer-contact and sales experience.
• Strong communication and sales skills.
• Mathematical and general business knowledge normally acquired by a high school graduate, with basic typing and calculator skills.
• Customer relations, accuracy, speed, attention to detail, flexibility, judgment, and a courteous, professional demeanor.
• Ability to handle multiple tasks and commitment to providing “WOW” customer service.
• Ability to learn teller machines, calculators, keyboards, encoders, image capture/scanners, Oscar (ATM cards), SEI Trust System, Streamline, and Vertex.
• Accurate processing of data and accounting entries, and proficiency with applications such as Word and Excel.
• Ability to work flexible and/or extended hours as business requires.
• Ability to meet the minimum travel requirement of 50% to and from regional branches and travel periodically for training.

Nice To Haves

• Banking experience preferred.

Responsibilities

• Process deposit and withdrawal transactions according to bank policies and procedures.
• Perform other financial transactions, which may include treasury tax and loan payments, savings bonds, loan payments, mail deposits, and safe deposit box services.
• Answer phones.
• Sell and service account products, including checking, savings, certificates of deposit, IRAs, and check orders.
• Cross-train in image capture processes.
• Participate in the Customer Service First sales and service culture, support organizational values, and follow bank policies and procedures.
• Travel at least 50% to and from regional branches and periodically travel to Abilene or other bank regions for training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED