Retail Banker II - East Hanover

TD•East Hanover, NJ

5d•$25 - $34•Onsite

About The Position

The Retail Banker II is a customer-facing role responsible for delivering TD’s Brand promise through financial expertise and consultative advice. This role helps customers with their banking needs and contributes to business objectives by identifying appropriate TD solutions to help customers achieve their financial goals and optimize their relationship with TD.

Requirements

HS Diploma or GED required
2+ years of related experience working with customers and/or sales in any capacity
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Continuous
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Nice To Haves

2 year degree preferred
Teller experience (Preferred)
Notary License (Preferred)

Responsibilities

Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.
Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.
Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.
Evaluates issues, errors and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary.
Explains detailed and/or complicated information within the team.
Builds working relationships with customers and related teams.
Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations with customers about loan products, facilitates the application intake.
Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations.
Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution.
Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately.
Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs.
May act as a point of escalation for Customer questions or concerns.
May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
Considers the impact of decisions on the well-being of TD, its Customers and stakeholders.
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity.
Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals.
Acts as a brand champion both internally and externally.
Champions Customer service activities; supporting Customers through challenging times and life events.
Recognizes transaction needs of clients and educates clients on self-service channels including digital options.
Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time.
Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights.
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
Promotes full suite of products, sales, services and banking capabilities.
Understands and applies operating policies and procedures.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk transactions/activities as necessary.
Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
Be knowledgeable of and complies with Bank Code of Conduct.
Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location.
Executes with excellence by adhering to all Risk and Control Policies and Procedures.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Participates in personal performance management and development activities.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally.
Utilizes feedback through coaching sessions to demonstrate stronger performance.
Establishes relationships with partner bankers to make effective referrals to them.
Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team.
Collaborates with team members in contributing to the success of the team and organization.
Actively seeks opportunities to improve delivery of work with high attention to quality standards.
Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills.
Positively embraces change.
Adheres and participates in TD's Shared Commitments and code of conduct expectations.