Retail Banker I

Plains Commerce Bank•Watertown, SD

1d•Onsite

About The Position

The primary responsibilities of this position are to help service customers with the paying and receiving functions of the Bank, deepen customer relationships and attract additional customers. This position is responsible for taking deposits, withdrawals, and transfers for customers as well as opening new deposit accounts, and selling cashier’s checks, cashing bonds and the like. Duties to include Cash Handling – 30%, Customer Service – 30%, Product Promotion – 20%, Product Knowledge – 10%, Compliance Training – 10%. Qualities of the successful candidate include: Retail Banker I employees’ interface with bank customers more than all other categories of employees, therefore, Retail Bankers must like to be around people, smile naturally and have a professional appearance and be good at remembering the customer’s name. Understand and comply with the related Federal and State banking laws and compliance regulations such as: Bank Secrecy Act, privacy, and Funds Availability Policy. Excellent phone etiquette and verbal communication skills. Ability to calculate figures and attention to detail is essential. Must be able to multi-task and work under stress and pressure. General PC knowledge is required and must be able to maneuver well in the system to assist the customer with quality customer service. Ability to learn and run a variety of machines. Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally. Must embrace change and see change as opportunity. Must be willing to express and support management’s ideas to affected staff. Must be punctual and maintain good attendance. Must be trustworthy and maintain a high level of confidentiality. Understand and comply with the related Federal and State banking laws and compliance regulations such as: Bank Secrecy Act, privacy, and Funds Availability Policy. Ability to calculate figures and attention to detail is essential. Must be able to multi-task and work under stress and pressure.

Requirements

Like to be around people, smile naturally and have a professional appearance and be good at remembering the customer’s name.
Understand and comply with the related Federal and State banking laws and compliance regulations such as: Bank Secrecy Act, privacy, and Funds Availability Policy.
Excellent phone etiquette and verbal communication skills.
Ability to calculate figures and attention to detail is essential.
Must be able to multi-task and work under stress and pressure.
General PC knowledge is required and must be able to maneuver well in the system to assist the customer with quality customer service.
Ability to learn and run a variety of machines.
Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.
Must embrace change and see change as opportunity.
Must be willing to express and support management’s ideas to affected staff.
Must be punctual and maintain good attendance.
Must be trustworthy and maintain a high level of confidentiality.

Responsibilities

Perform paying and receiving functions for customers. This will include taking deposits, withdrawals, and transfers from customers.
Sell cashier’s checks and help customers with additional related services.
Provide high level of customer service in person or by phone.
Understand customer needs, as well as understanding the bank products offered, the ability to explain the value of those products to customers and refer customers to the appropriate department if not Retail Banking.
Support customers with maintenance questions concerning their accounts. This will include address changes, check orders and the like.
Assist walk-in customers with their new account needs. This will include checking, savings, certificates and the like.
Assist walk-in and phone customers with problems or service issues to their account(s).
Cross-sell and refer customers and prospects to bank products.
Support the overall branch product promotion effort.
Direct product promotion goals may be established by management for such items as ATM cards, direct deposit, automated banking, or referrals for other Bank products.
Participate as part of various retail product campaigns the Bank initiates.
Process night deposits including recording items and verifying currency.