Retail Banker I - Part Time 30hr - Tampa Central

TD • Tampa, FL

3d • Onsite

About The Position

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience. Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk. Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral. Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs. Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities. Independently resolves customer issues, errors and problems, escalating when necessary. Builds working relationships with customers and explains detailed and/or complicated information. Requires full proficiency gained through job related training to perform a range of activities. Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. Engages in conversations with customers about loan products, facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Requirements

• HS Diploma or GED
• 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience.
• Must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services.
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear, and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Nice To Haves

• Teller experience preferred.
• Notary License (Preferred).

Responsibilities

• Educate customers on Bank products and services or refer them to appropriate team members or internal Bank partners.
• Establish and nurture customer relationships by displaying product knowledge, actively listening to customer needs, and offering solutions or partner referrals.
• Make product recommendations based on customer needs and highlight product features and benefits.
• Utilize customer relationship management tools for customer assessments, identifying customer solutions, and lead-focused outbound sales activities.
• Independently resolve customer issues, errors, and problems, escalating when necessary.
• Build working relationships with customers and explain detailed or complicated information.
• Participate in customer outreach, servicing, and advice activities.
• Engage in conversations with customers about loan products and facilitate application intake.
• Deliver a Legendary experience by helping customers, building relationships, and providing service and advice.
• Serve as a customer advocate in improving customer financial confidence, providing customer resolution, proactive tips, and insights on saving time and money.
• Consistently execute appropriate behaviors to deliver a Legendary Customer experience through effective problem resolution or providing sound advice.
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs, and guiding customers appropriately.
• Understand customer preferences with banking and educate customers on self-service options.
• Act as a point of escalation for customer questions or concerns.
• Perform a variety of teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to operational policies and procedures.
• Consider the impact of decisions on the well-being of TD, its Customers, and stakeholders.
• Act as a brand champion both internally and externally.
• Recognize transaction needs and educate clients on self-service channels, including digital options.
• Turn each banking transaction into a personalized interaction.
• Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Participate in the Stores daily operations to ensure alignment with TD's risk framework.
• Understand and apply operating policies and procedures.
• Support the timely and accurate completion of business processes and procedures.
• Escalate non-standard or high-risk transactions/activities as necessary.
• Ensure documentation is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations.
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
• Be knowledgeable of and comply with Bank Code of Conduct.
• Contribute to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location.
• Execute with excellence by adhering to all risk and control policies/procedures.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues/points of interest.
• Support the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit.
• Participate in personal performance management and development activities.
• Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the Bank, both internally and/or externally.
• Utilize feedback through coaching sessions to demonstrate stronger performance.
• Establish relationships with partner bankers to make effective referrals to them.
• Contribute to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a member of the team.
• Collaborate with team members in contributing to the success of the team and organization.
• Actively seek opportunities to improve delivery of work with high attention to quality standards.
• Actively take ownership of own career and aspirations.
• Seek out diverse feedback to continuously develop and enhance skills.
• Positively embrace change.
• Adhere and participate in TD's Shared Commitments and code of conduct expectations.
• Engage in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience.

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED