Retail Banker I - 20 Hours - Foxborough

TD•Foxborough, MA

1d•Onsite

About The Position

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities Independently resolves customer issues, errors and problems, escalating when necessary Builds working relationships with customers and explains detailed and/or complicated information. Requires full proficiency gained through job related training to perform a range of activities Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise Engages in conversations with customers about loan products, facilitates the application intake Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Requirements

HS Diploma or GED
Must be able to complete teller training upon hire to take customer transactions
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Demonstrated organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and effective problem solving
Proficient in Microsoft Office
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position

Nice To Haves

1+ years' experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred
Teller experience preferred
Demonstrated ability to engage in customer conversations while educating them on products and services preferred
Notary License (Preferred)

Responsibilities

Utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs
Contributing to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD
Identifying opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
Establishing and nurturing Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral
Making product recommendations based on Customer needs and highlighting product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
Utilizing Customer relationship management tools to proactively play a key role in customer assessments, proactively identifying Customer solutions and lead-focused outbound sales activities
Independently resolving customer issues, errors and problems, escalating when necessary
Building working relationships with customers and explaining detailed and/or complicated information
Participating in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
Engaging in conversations with customers about loan products, facilitating the application intake
Maintaining an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Delivering Legendary experience by helping customers, building relationships, and delivering service and advice
Understanding and supporting the Bank's Customer Service Strategy
Delivering Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
Serving as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money
Consistently executing appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution
Engaging in lobby leadership by orchestrating customer flow, warmly welcoming, discovering initial needs and guiding customer appropriately
Understanding customer preferences with banking (when and how they want) and educating Customers on self-service options that meet their needs
May act as a point of escalation for Customer questions or concerns
May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
Considering the impact of decisions on the well-being of TD, its Customers and stakeholders
Acting as a brand champion both internally and externally
Recognizing transaction needs and educating clients on self-service channels including digital options
Bringing your genuine self and turning each banking transaction into a personalized interaction, one Customer at a time
Ensuring compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
Participating in the Stores daily operations to ensure alignment with TD's risk framework
Understanding and applying operating policies and procedures
Supporting the timely and accurate completion of business processes and procedures
Escalating non-standard or high-risk transactions/activities as necessary
Ensuring documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
Ensuring necessary due diligence to support the accuracy of all customer transactions/activities
Being knowledgeable of and complying with Bank Code of Conduct
Contributing to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
Executing with excellence by adhering to all risk and control policies/procedures
Participating fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation and teamwork and ensuring timely communication of issues/points of interest
Supporting the team by continuously enhancing knowledge/expertise in own area and participating in knowledge transfer within the team and business unit
Participating in personal performance management and development activities
Keeping others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributing to a fair, positive and equitable environment that supports a diverse workforce
Acting as a brand ambassador for your business area/function and the Bank, both internally and/or externally
Utilizing feedback through coaching sessions to demonstrate stronger performance
Establishing relationships with partner bankers to make effective referrals to them
Contributing to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
Collaborating with team members in contributing to the success of the team and organization
Actively seeking opportunities to improve delivery of work with high attention to quality standards
Actively taking ownership of own career and aspirations
Seeking out diverse feedback to continuously develop and enhance skills
Positively embracing change
Adhering and participating in TD's Shared Commitments and code of conduct expectations
Being engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience

Benefits

Fair and equitable compensation opportunities
Growth opportunities and skill development
Base salary
Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Regular development conversations
Training programs
Competitive benefits plan
Access to an online learning platform
Variety of mentoring programs