Retail Attendant

Pyramid Global Hospitality•Charlotte Harbor, FL

3d•Onsite

About The Position

Pyramid Global Hospitality is seeking a motivated and customer-focused Retail Attendant to join their team at the Sunseeker Resort Florida Gulf Coast. This role is responsible for driving sales through excellent product knowledge and customer service, maintaining a pleasant store environment, and working collaboratively with team members. The ideal candidate will be quick on their feet, possess an engaging attitude, and be eager to contribute to a world-class property. The Sunseeker Resort is a luxury waterfront destination with extensive amenities, including 785 guest rooms, significant event space, 18 food and beverage outlets, and the largest rooftop pool in Florida.

Requirements

High School Diploma, GED or equivalent
1 year of experience working in a retail environment preferred
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.

Responsibilities

Generate revenue and sales transactions through excellent product knowledge and customer service.
Provide prompt service and maintain a fun, clean, and comfortable store environment.
Work closely with different members of the team.
Maintain a great relationship with all guests and members of the team.
Maintain a detailed knowledge of the hotel/resort and all events, amenities, and directions to assist guests.
Assist in creating unique and creative retail displays.
Operate the POS system effectively.
Be highly organized with a strong understanding of product locations.
Maintain a cash bank and balance it at the end of the shift.
Retrieve and return the bank from the vault to the workstation and back, ensuring accountability.
Be willing to assist in delivering top service levels where needed.
Be knowledgeable of any promotions or special items in stock.
Maintain stock levels, ensuring shelves are stocked and items needing ordering are identified.
Keep the retail area clean.
Ascertain guest satisfaction and creatively solve problems in cases of dissatisfaction.
Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer, and house bank management.