Retail Attendant

SOUTHALL FARM & INN•Franklin, TN

11h•Onsite

About The Position

The Retail Attendant will anticipate guests’ needs, provide items to enhance their experiences, and deliver on the Southall brand promise. Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

Requirements

1-3 years of retail experience preferred
Working knowledge of POS and computer systems
Strong problem-solving skills and self-motivated with a positive attitude
Customer-focused with strong interpersonal and communication skills
Highly motivated to take initiative, excel independently, and maintain pristine organizational standards across all boutique and stock areas.
Ability to remain flexible and collaborative in a dynamic retail environment
Excellent communication skills, both verbal and written
Ability to bend, reach, and carry up to 30 pounds.

Nice To Haves

High School Diploma preferred

Responsibilities

Greet and welcome all guests into the boutique/retail space immediately
Provide the highest level of customer service to identify guest needs and promote Southall as a brand
Ensure guest satisfaction by creating an emotional connection, being attentive, and answering questions.
Handle customer concerns and resolve problems with guests’ satisfaction while cultivating trust and respect as a steward of Southall
Provide endless options for retail experiences across all channels, including multiple retail spaces, e-commerce, and property destinations.
Maintain Strong knowledge of all brands and artisans to effectively describe and sell merchandise
Take ownership of daily stocking, visual presentation, and merchandising of boutique/retail spaces.
Collaborate with numerous departments to upsell and enhance guest experiences throughout the property.
Meet or exceed KPI goals with a clear understanding of role expectations in a retail setting
Accurately operate a POS/computer system, including processing transactions, fulfilling online and e-commerce orders, and ensuring timely shipment of orders
Flexibility and availability to work evenings, weekends, and holidays are a must.

Benefits

Competitive compensation package
Medical, dental, vision, short and long-term disability, company-provided life insurance
Generous paid time off accruals
9 paid holidays annually
Weekly pay
401k and company match
Education reimbursement
Best-in-class Employee Assistance Program
Free weekly outdoor activities and wellness classes
30% internal discounts
Fresh and free daily meal
Bountiful internal growth opportunities