Retail Associate

Pittsburgh Riverhounds SC•Pittsburgh, PA

8d•Onsite

About The Position

Pittsburgh Riverhounds SC are seeking part-time Game Day Retail Associates who are interested in working with team merchandise and creating enjoyable customer experiences within a professional sports setting. We are looking for Retail Associates to work directly with the Director of Merchandise to assist customers and maintain merchandise standards during Riverhounds and off-site events (i.e. Academy Tournaments, Pop-Ups). This is an hourly position and in addition to game day, could require added responsibilities at F.N.B. Stadium during regular business hours, various retail pop-up locations and/or events at our other facilities as available.

Requirements

Ability to work multiple Riverhounds Home Games and/or Riveters Games and various shifts at other locations.
Polite, positive, outgoing, self-starter who can work independently or as part of a team
Excellent communication & interpersonal skills
Detail-oriented and organized
Strong customer service skills
Strong work ethic
Team player able to handle a variety of tasks
Must be able to stand for long periods of time

Nice To Haves

Supple design and style ideas to Director / Assist in development of merchandise

Responsibilities

Greet and welcome customers with a warm and friendly demeanor.
Answer questions about merchandise, sizing, availability, and team information.
Offer personalized recommendations and suggestions based on customer needs and preferences.
Assist customers with returns and exchanges, following company policies and procedures.
Handle customer complaints professionally and strive to find solutions that ensure satisfaction.
Create a positive and engaging shopping experience for all customers.
Maintain a well-organized and visually appealing store environment.
Restock shelves and displays to ensure product availability.
Keep merchandise clean and organize product as needed.
Assist with special promotions and displays as needed.
Operate the register accurately and efficiently, processing customer transactions.
Upsell and cross-sell relevant merchandise to increase sales.
Promote current promotions and discounts to customers.
Collect and process payments by credit/debit cards.
Maintain a clean and organized checkout area.
As needed, work in office environment to assist with product development, new products, promotions, and retail initiatives.
Help pick and pack online orders on an as needed basis.
Non-gameday duties available to assist in preparing product for retail.
Represent the Pittsburgh Riverhounds SC in a professional and positive manner at all times.