RETAIL ASSOCIATE

GATEPonte Vedra Beach, FL
Onsite

About The Position

Join an award-winning company! The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team. Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club. The Ponte Vedra Inn & Club is looking for individuals with upscale retail experience. These individuals will provide exceptional, unparalleled 5-Diamond customer service to the Resort Guest, the Private Club Member, and to individuals who require oceanfront excellence as their shopping backdrop.

Requirements

  • High School Diploma or equivalent.
  • Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, members, guests, and co-workers.
  • Knowledgeable in customer service skills.
  • Experience in customer service or retail sales preferred.

Nice To Haves

  • Upscale retail experience
  • Retail experience helpful, but not required.

Responsibilities

  • Greet guests/members in a professional manner, assist them with their selections, ring up their selections, answer the phone and keep shop orderly and clean.
  • Must be able to work a flexible schedule, to include weekends, holidays and split shifts if required.
  • Arrive to work on time, consistently.
  • Upon entering the property, set an example and ensure staff is in proper uniform, crisp, clean and in good repair.
  • Attend all required training, safety courses; attend office and departmental meetings.
  • Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
  • Actively work to greet members and guests by name, getting to know their personal preferences.
  • Display pleasing personality to all members and guests.
  • Greet all guests immediately and with a smile.
  • Assist guests/members with selection of merchandise, insuring their satisfaction.
  • Ensure that all guests and members are charged properly.
  • Keep Inn/Surf Shop orderly and clean.
  • Assist with maintaining the member/guest preference file, to include name, phone number, member number and personal preferences.
  • Place custom orders for members and guests, receiving, delivering, and following up on the paperwork.
  • Inspect all purchases when received, insuring that brand and quantity is as ordered and invoiced, and that prices are as agreed upon.
  • Assist with presenting merchandise in an appealing manner, periodically freshened and consistently turned over stock.
  • Maintain an atmosphere of cordiality and warmth toward guests/members.
  • Learn and follow the Shop's security and safety standards.
  • Handle comments of members and guests regarding merchandise quality or service and inform the Inn Shop Manager of all comments.
  • Answer the Inn/Surf Shop phone, within 2 rings, following proper dialogue.
  • Perform and follow up on any other duties as assigned by the Assistant Inn Shop Manager or Inn Shop Manager.

Benefits

  • Vacation Pay
  • Holiday Pay
  • Sick Pay
  • 401(k)
  • Medical/Dental/Vision/Short Term Disability/Long Term Disability/Life Insurance
  • Employee Café
  • Dry Cleaning

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1-10 employees

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