Retail Associate - Blackberry Farm

Blackberry Farm • Walland, TN

1d • Onsite

About The Position

The Retail Sales Associate at our Wellhouse Spa is focused on creating an outstanding customer experience by creating a positive, inviting, and fun environment for the client. This includes developing enthusiastic and knowledgeable sales professionals that understand the client product presentation and shop standards.

Requirements

• High school diploma or equivalent
• Minimum of 1-2 years of experience in customer service or retail
• Must be capable of learning new computer software programs quickly
• Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
• Must have excellent verbal and written communication skills
• Must be able to effectively communicate with guests, team members and managers
• Basic math skills
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.

Responsibilities

• Strong focus on driving sales and delivering refined customer service while demonstrating strong and organized clienteling skills
• Develop strategies and plans to achieve sales results through clienteling, superior customer service, and store events
• Maintains up-to-date product knowledge, shop standards, policy and procedure updates, and upcoming promotions and events
• Ensure a consistent, quality experience for customers
• Ability to create custom gift assortments to accommodate guest needs
• Resolve customer issues with outstanding service and diplomatic skills
• Apply strategic thinking and personal ownership to continue sales growth
• Coach, motivate, and support team members to achieve personal sales goals and growth
• Maintain open lines of communication with the team and director, and participate in weekly meetings
• Consistently implement the company’s visual presentation and merchandising standards
• Be able to work unsupervised in the absence of a manager or supervisor: take ownership of shop and merchandise, stay on task, and take initiative to see what needs to be done in the shop or in storage areas
• Assist with monthly inventory of shops, storage areas, and satellite retail locations
• Provide product feedback and suggestions to buyer based on guest wants, needs, and suggestions
• Work with buyer and marketing to determine website, newsletter, and e-marketing of product
• Maintains merchandise and shop including restocking, receiving, shipping, and organizing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED