Retail Associate, Santa Monica

The Black Tux • Santa Monica, CA

22h • Onsite

About The Position

The Black Tux is seeking a Retail Associate for their Santa Monica location. This role is part of the Retail team, which supports customers across 7 brick-and-mortar showrooms and 40 Nordstrom locations. The team's mission is to meet customers where they are, guide them, and solve challenges to ensure they look and feel their best. As a Retail Associate, you will guide customers through personalized fitting appointments, assist with styling, and help bring their event vision to life using The Black Tux's platform. You will ensure a smooth and enjoyable experience from concept to checkout, collaborating with teammates and maintaining a passion for learning, styling, problem-solving, and creating memorable experiences.

Requirements

• Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.
• Confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
• Sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience.
• Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
• Humble team player who values accountability, feedback and continuous learning.
• Adaptable and solutions-driven - able to handle multiple customers and event setups at once.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.
• Describes self as kind, collaborative, and creative.
• Understands ownership is more than responsibility; it's about taking pride in work and accountability for any success or failure.
• Customer experience is at the heart of everything, inspiring and motivating to hold a high expectation of self and teammates.
• Humble, inclusive, and respectful.

Nice To Haves

• Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.

Responsibilities

• Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
• Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

Benefits

• Paid company-recognized holidays aligning with our holiday pay policy
• No Black Friday adjusted hours
• Employee engagement & cultural events
• Discounts on garment rental and purchases for you, your partner, and friends & family
• Annual compensation process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed