Associate, Retail

Lucas Museum of Narrative Art • Los Angeles, CA

5d • Onsite

About The Position

Reporting to the Retail Manager, the Retail Associate serves as a key ambassador of the museum brand, delivering an elevated guest-centered experience within a thoughtfully curated retail environment. This role combines exceptional customer service with strong sales support, engaging visitors through meaningful storytelling, guiding purchases with intention, and ensuring every interaction reflects the artistry and mission of the museum. With a strong command of POS operations, attention to detail, and a proactive approach to problem-solving, the Retail Associate ensures seamless transactions, visually engaging merchandising standards, and a boutique experience that extends the museum journey beyond its walls. The Retail Associate is available as both a full-time and a part-time opportunity.

Requirements

• Customer-facing and/or sales experience in premium retail, hospitality, cultural, or service- oriented, high-touch environments preferred; open to all experience levels and candidates with transferable experience are encouraged to apply
• Experience within an arts and cultural organization or high-volume setting with elevated guest service standards desired
• Demonstrated ability to drive sales through thoughtful product recommendations, relationship building, and conversion techniques
• Understanding of retail operations, including inventory management, quality assurance, and RFID inventory systems
• Proficiency in POS systems; experience with Shopify or Square is a plus
• Strong attention to detail, with the ability to maintain visually compelling, gallery-inspired merchandising displays
• Exceptional communication skills with a polished and professional presence
• Proactive, solutions-oriented mindset with strong problem-solving capabilities
• Ability to work a flexible schedule, including weekends, holidays, evenings, and special museum programs, exhibitions, and events

Nice To Haves

• Experience within an arts and cultural organization or high-volume setting with elevated guest service standards desired
• Proficiency in POS systems; experience with Shopify or Square is a plus

Responsibilities

• Serve as first point of contact providing a welcoming, attentive and personalized retail experience that anticipates guest needs and supports exceptional service
• Engage guests with product knowledge, connecting merchandise to exhibitions, artists, and cultural narratives
• Operate POS systems with accuracy and discretion, ensuring a smooth, polished transaction experience
• Uphold high merchandising standards, ensuring displays are aesthetically balanced, and aligned with the museum standards and brand
• Support pricing, packaging, and inventory accuracy with strong attention to detail, thoughtful presentation and care
• Respond to guest inquiries and concerns with professionalism, confidence, and thoughtful solutions
• Collaborate with team members to achieve sales goals while preserving a cohesive, elevated, guest centered environment
• Support opening and closing procedures, while maintaining a polished, inviting, and retail space aligned with the museum’s visual standards

Benefits

• Attractive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed