Retail - Retail Associate

Ojai Valley Inn•Ojai, CA

3d•Onsite

About The Position

Responsible for guest experience in the retail outlet: stocking, cleaning all shelves and fixtures/furniture, reporting to Retail leadership if anything negatively impacts the guests’ shopping experience. High guest contact (in person or on the phone) and the art of giving superior service, using a pleasant and calm voice with perfect diction, and luxury standards adhered to. Ability to clearly explain body care and skin care ingredients and their benefits to the guests is critical. Follow all procedures for proper cash, credit card and gift handling. Be personally responsible for cash bank. All communication regarding guest orders must be replied to within 2 business days and in a proper business format. Communicate closely with Retail Leadership regarding any issues with merchandise, the physical plant, inventory needs and daily ship outs. Maintains a clean and orderly work space. Excellent communication skills with internal and external guests is a must. Assists with pre- inventory counting when needed.

Requirements

Communication skills (verbal, non-verbal and written).
Customer service skills at a very high level.
Basic email and letter composition skills.
Experience with cash handling procedures and inventory control.
Ability to stand for 7 hours in the outlet.
Organizational skills.
Professional appearance and presentation.
Ability to interact with guests and other employees in a courteous, empathetic, and discrete manner.
Ability to maintain the standards of merchandising of the retail outlet/work space.
Ability to handle cash, credit cards and gift cards with accuracy.
Ability to perform basic arithmetic including use of percentages.
Ability to use email.
Ability to count and record inventory accurately.
Ability to prioritize the work for the day/week.
Ability to read and effectively write, including maintaining filing system and logs.
Ability to operate motor vehicle (for example: retail cart).
Ability to lift and move approximately 30 lbs. including setting and storing in overhead areas.
Ability to carry out all safety and emergency procedures (for example: fire, crowd control, inclement weather, emergency procedures).
Ability to bend, squat, kneel, climb and reach.
Ability to stand and walk on a prolonged/continuous basis.
Ability to properly maintain and operate electronic equipment (example: calculator, telephone, printers).
Ability to move freely within work area.
Ability to work in temperature extremes.
Computer literate.
Work with minimal supervision.

Nice To Haves

Experience in a retail boutique setting.
Experience at a luxury resort.

Responsibilities

Stocking shelves and fixtures/furniture.
Cleaning shelves and fixtures/furniture.
Reporting issues that negatively impact the guest shopping experience to Retail leadership.
Providing superior guest service via in-person or phone interactions.
Explaining body care and skin care ingredients and their benefits to guests.
Handling cash, credit cards, and gift cards according to procedures.
Managing a personal cash bank.
Responding to guest order communications within 2 business days in a proper business format.
Communicating with Retail Leadership regarding merchandise, physical plant, inventory needs, and daily ship outs.
Maintaining a clean and orderly workspace.
Assisting with pre-inventory counting.
Interacting with guests and other employees in a courteous, empathetic, and discrete manner.
Maintaining the standards of merchandising of the retail outlet/work space.
Performing basic arithmetic including use of percentages.
Using email.
Counting and recording inventory accurately.
Prioritizing daily/weekly work.
Maintaining a filing system and logs.
Operating a retail cart.
Carrying out safety and emergency procedures.
Maintaining and operating electronic equipment (calculator, telephone, printers).
Moving freely within the work area.