Retail Associate - Farm Store

Coop Shared Services • Los Banos, CA

2d • Onsite

About The Position

The position of Retail Associate is of great significance to Valley Wide Cooperative. A person in this position is accountable for all billing and payment-related functions, along with a strong customer service emphasis. Retail Associates are required to perform all required tasks with the utmost concentration and dedication. Retail Associates must be well versed in the standard operating procedures of the company.

Requirements

• Acknowledge all customers, employees, and vendors in a friendly and appropriate manner.
• Ability to multitask and determine order of need and task priority based on level of importance.
• Ability to communicate using proper telephone etiquette with customers, other employees, and vendors.
• Must have a strong team player focus in all interactions.
• Ability to properly handle money, give change and record multiple transactions efficiently and accurately.
• Must exhibit a professional and positive image.

Nice To Haves

• High School diploma or GED preferred.
• Previous customer service experience preferred.
• Must be willing to become propane certified upon hire.

Responsibilities

• Acknowledge all customers, employees, and vendors.
• Assist customers with all transactions for the purchase or return of goods and services.
• Clean, organize, and stock shelves in a timely manner.
• Answer multiple phone lines.
• Assist other employees.
• Responsible for scanning and verifying all received product against the packing slip.
• Develops and maintains an efficient filing systems for all relevant paperwork (Purchase Order (PO), transfer documents, cycle counts, etc.).
• Using proper scan receiving procedures, responsible to ensure all shipments are received, sent and keyed within 24 hours of receipt including warranty services.
• Responsible for visually checking and alerting management to any received merchandise that is damaged or missing.
• Responds to and directs customer as needed.
• Conducts physical counts on inventory according to the cycle counts schedule.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED