Retail Associate-Full Time, Gift Shop(Harrah's Atlantic City)
About The Position
This Retail Associate position at Harrah's Atlantic City requires consistently demonstrating superior customer service skills, maintaining a positive attitude, and creating an atmosphere of luck for guests. The role involves being informed of daily information, building relationships with warm greetings, anticipating needs, providing fast and flawless service, and resolving problems using the Service Recovery process. Additionally, the associate will promote Caesars Rewards programs and thank guests for their visit. Caesars Entertainment is a prominent gaming brand in Atlantic City, with three leading resorts: Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. With over 40 years of success, Caesars Entertainment is committed to exceptional service and memorable experiences, and is the largest employer in Atlantic County, New Jersey, deeply rooted in its commitment to the community and team members.
Responsibilities
- Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
- Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and informed of daily information.
- Builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Caesars Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
