Retail Associate, Washington, DC / Arlington, VA

The Black Tux•Arlington, VA

2d•Onsite

About The Position

The Black Tux is seeking a Retail Associate to join their Retail team. This role is crucial in supporting customers by meeting them where they are, guiding them forward, and solving challenges to ensure they have what they need to look and feel their best. In this position, you will guide customers through personalized fitting appointments, assist with styling, and bring their event vision to life using The Black Tux platform. You will play a key role in ensuring a smooth and enjoyable experience from concept to checkout. The team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, this role is for you.

Requirements

Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.
Confident, consultative communicator who builds trust through active listening and thoughtful guidance.
Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
Sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience.
Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
Humble team player who values accountability, feedback and continuous learning.
Adaptable and solutions-driven - able to handle multiple customers and event setups at once.
Weekend availability is required.
Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.
Describes themselves as kind, collaborative, and creative.
Understands ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure.
Customer experience is at the heart of everything they do, it inspires and motivates them to hold a high expectation of themselves and their teammates.
Humble, inclusive, and respectful.

Nice To Haves

Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.

Responsibilities

Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.
Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
Stay informed on product knowledge and styling trends to better serve customers.

Benefits

Competitive medical, dental, vision, and disability plans
Option to participate in a 401(k) plan through Betterment
One Medical and Wellhub (Gympass) membership
Generous paid time off
Paid company-recognized holidays aligning with our holiday pay policy
No Black Friday adjusted hours
Paid parking & transportation (only add to Manhattan, Brooklyn, and Chicago Showroom listings)
Employee engagement & cultural events
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation process