Retail Associate - Part Time (Glenbrook Commons)

Goodwill Industries of Northeast Indiana•Fort Wayne, IN

13h•Onsite

About The Position

Goodwill Industries of Northeast Indiana, Inc. is hiring a part-time Retail Associate for its Fort Wayne, Indiana stores. The role supports Goodwill’s mission to empower and prepare people for independence through training, personal growth, and work. Retail Associates assist customers with purchases, operate the cash register, maintain and stock the sales floor, sort and grade donations, and price merchandise. They also assist donors by bringing donations into the building and issuing tax receipts. The position offers a predictable schedule, no late nights, and the ability to spend major holidays with family. Weekend availability is required, and employees must be able to work flexible hours, including evenings. The work includes routine tasks performed according to established rules and procedures. Employees interact with customers, donors, and co-workers and are expected to maintain a pleasant, courteous, and helpful demeanor. The role involves indoor working conditions and substantial physical activity, including standing, walking, grasping, reaching, lifting, pushing, and pulling. Heavy lifting and moving duties are mandatory.

Requirements

Minimum of three months of working experience.
Ability to make change.
Basic literacy to complete forms.
Ability to work flexible hours, including weekends and evenings.
Weekend availability.
Ability to work within a team.
Ability to operate a POS terminal and count back change.
Excellent interpersonal and verbal communication skills.
Ability to thrive in a fast-paced and changing environment.
Ability to lift, push, or pull up to 20 pounds frequently and up to 50 or 100 pounds occasionally; ability to fully perform lifting and moving duties is mandatory.
Subject to a background check.
Subject to random alcohol and drug testing under the Drug-Free Workplace Program.
Must comply with Goodwill’s Code of Ethics.

Responsibilities

Operate the cash register, provide correct change and receipts, and bag purchases.
Accept credit card payments according to established procedures.
Watch for illegal activity and alert management.
Keep the cash register area orderly and stocked with necessary supplies.
Maintain the sales floor and fitting rooms during business hours.
Refer customer problems to management.
Sort, hang, and tag clothing donations according to established guidelines.
Pull items according to established procedures and meet production standards.
Handle customer service professionally and maintain a pleasant, courteous, and helpful demeanor with customers, donors, co-workers, and clients.
Follow safety rules and practices.
Perform other duties assigned by management in support of Goodwill’s mission.
Assist customers in locating merchandise and prices.
Display merchandise in windows and display cases.
Answer telephone calls and inquiries about donation sites and policies.
Attend monthly store meetings.
Follow Goodwill’s Code of Ethics and applicable policies and procedures.