Retail Associate (PT Seasonal)

Performing Arts Fort Worth•Fort Worth, TX

16h•Onsite

About The Position

This seasonal, part-time, customer service position assists the retail department with its annual Deck-The Halls Sales event during performances at Bass Performance Hall. This role is part of the Holiday Gift Shop Team and supports the Front of House (FOH) department. Employees are guided by fundamental directives, operating principles, and the IDEA Statement, in addition to adhering to the Employee Handbook. The Retail Associate assists with retail sales events starting in November and running through April, requiring availability for nights and weekends, especially during December.

Requirements

A high school degree or equivalent and 18 years of age or older.
One to two years of retail experience.
Ability to work evenings and weekends.
Excellent communication and interpersonal skills.
Ability to work well in a team environment.
Ability to follow preset display designs, maintaining a consistent look throughout the retail sales events.
Knowledge and awareness of color and balance.
An ever-present sense of humor and ability to handle a variety of situations with patience and confidentiality.
Must maintain a positive attitude and influence others to do the same.
Must make decisions consistent with organizational policies and goals and responsibly handle confidential information.
Must work with accuracy and attention to numerous details and timelines.
Strong verbal communication skills are essential to interact successfully with all PAFW staff and a diverse customer base.
Ability to work under pressure, consistently providing calm and effective resolution of customer and PAFW staff concerns, requests and/or complaints in a courteous and informed manner.

Responsibilities

Moves merchandise from stock room to designated areas quickly and efficiently.
Maintains the overall appearance of retail displays, including the Gift Shop.
Ensures all displays are set and ready for the next performance.
Provides the highest level of customer service with consistency.
Operates Point of Sale (POS) system and follows procedures for opening and closeout of registers and reconciliation of receipts and cash.
Operates Cloak Room during performances on occasion.
Assists in bi-annual physical inventory.
Assists with receiving and organization of new product.
Reports to work on time and as scheduled.
Available to work the busy season from November through April.
Other PAFW and departmental duties as assigned.