Retail - Associate

SSA Group, LLC • Chicago, IL

8d • Onsite

About The Position

SSA has partnered with cultural attractions for over 50 years to design the hospitality experience journey, allowing partners to remain mission-focused. SSA integrates admissions, culinary, and retail with innovation and human connection to create a seamless guest journey. The company emphasizes people, innovation, and operational intelligence to create memorable moments. This role is for the Retail Associate position at the Pokemon Fossil Museum Exhibition Store at The Field Museum.

Requirements

• Strong interpersonal and communication skills.
• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and skill level basic POS systems, and excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Nice To Haves

• Previous experience in guest-facing operations (Retail, Cashier, Ambassador, Guest Services, Concierge, Hospitality, Food Service) preferred.
• Knowledge of the Pokemon brand and affiliated merchandise preferred.

Responsibilities

• Support the Pokemon Fossil Museum Exhibition Store’s operations: Cashier/Check-out service, ticket taking, crowd management, inventory, merchandising.
• Fulfill guest’s needs quickly and efficiently.
• Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
• Relay relevant comments received from customers directly to supervisor.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Perform the steps of SSA 452 Hospitality to ensure a memorable experience for every guest and client.
• Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, equipment as needed.
• Keep counter and floor in work or service area clean and free of debris.
• Maintain balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise product to maximize sales.
• Increase sales by promotional items or suggestive selling.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Pokemon Fossil Museum in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Benefits

• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed