Retail Associate

WeTheHobby • Kissimmee, FL

11d • Onsite

About The Position

We are a team of energetic, motivated and engaging sales professionals that are focused on raising the bar in sports, collectibles, and entertainment. This new team will directly influence revenue expansion, customer trust, and brand reputation. The opportunities for growth with WeTheHobby beyond this initial draft position are endless! The ideal candidate has a passion for, and knowledge of “The Hobby” (collectibles/trading cards) that they enjoy sharing with others. The best candidates will possess a customer-curiosity and a genuine desire to speak with visitors from a place of concierge level orientation and looking to help. This knowledge and care for the customer experience is only matched by our authenticity and community-first attitude! All team members will drive revenue via on-site POS sales; while aiming to enhance the fan experience through the power of collecting and act as a brand ambassador for WeTheHobby. This role is on-site in Kissimmee, FL, with strong upward mobility opportunities for short-term growth for successful performance. Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.

Requirements

• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.
• Excellent verbal communication skills with coworkers, customers, and partners.
• Exceptional attention to detail when dealing with product and store appearance.
• Strong interpersonal skills with a focus on building and cultivating relationships.
• Strong problem-solving skills with sound judgement and the ability to de-escalate customer concerns.
• Basic computer proficiency and comfort learning new platforms and tools quickly.
• Passion for customer experience and a mindset focused on service excellence
• A team player that fosters trust and integrity through communication.
• Willing and able to work non-traditional business hours (nighttime/weekends).
• Growth-oriented mindset and ability to accept coaching and constructive feedback.

Nice To Haves

• Knowledge of sports, collectibles, and/or live-selling platforms is strongly preferred (or a clear willingness to learn).
• Hospitality experience a plus.
• Knowledge of POS (point of sale) systems a plus.
• Experience with product listings, e-commerce, or social commerce a plus.
• Experience with buying/selling cards or collectibles a plus.

Responsibilities

• Maintaining a welcoming environment
• Protecting inventory
• Delivering professional customer service
• Acting as a positive, professional representative of the WeTheHobby brand
• Greeting customers with enthusiasm and engaging in conversation about the hobby
• Becoming a brand and product expert to expand trust and build relationships
• Sharing expertise of the product on the shelves, including new product releases
• Understanding products customers are likely to ask about but not in inventory
• Asking questions and demonstrating active listening to show customer curiosity
• Making recommendations on products that match customer needs and preferences, mentioning current sales, promotions, and/or loyalty programs
• Creating awareness of WeTheHobby live-stream breaks and social content
• Understanding customer types and preferences, shopper experience levels, sales trends, and market demand to curate experience and offerings
• Upholding the highest standards of presentation, atmosphere, and appeal for the shop
• Managing inventory, including receiving, and maintaining stock levels of product
• Executing sales and referral strategies, while maintaining top-shelf service
• Employing proven sales methods to enhance the shopping experience and drive revenue
• Crafting a premium customer experience tailored to hobbyists and collectable clientele, ensuring their unique needs and preferences are met
• Providing personalized service, creating a welcoming atmosphere, and offering tailored recommendations to high-value clients, including referrals to our VIP Program
• Helping build and sustain a loyal, engaged collector community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed