Retail Associate - Maui

HMSA•Kahului, HI

22h•Onsite

About The Position

This role focuses on providing an exceptional customer-focused and positive experience at the HMSA Center. The associate will act as a trusted advisor, understanding customer needs, analyzing issues, and proposing solutions. They will educate customers on HMSA's products and services, guide them through changes in the healthcare industry, and contribute to the center's sales, service, and customer satisfaction goals. The role also involves greeting customers, assessing and resolving issues, and referring them to appropriate resources when necessary. Additionally, the associate will maintain the cleanliness and appearance of the center and assist with stocking. The position requires ongoing training to stay current with product knowledge and industry trends. The associate will also assist customers in using self-service tools and provide feedback on corporate policies and procedures.

Requirements

Associate's degree and two years of related experience, or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.
Active license with the state of Hawaii Department of Commerce and Consumer Affairs OR pass all four sections of the state licensing examination within three months of hire date.
Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.

Responsibilities

Provide all customers with an exceptional customer-focused and positive HMSA Center experience.
Build enduring relationships with HMSA's customers/members and other consumers.
Understand the full suite of products and services offered and propose solutions that meet customer needs.
Use every customer interaction to move the customer along the health continuum.
Analyze new customer's needs, conduct product comparisons, and sell appropriate product solutions.
Create a friendly service experience and educate customers on health care, health insurance, and related topics.
Use web-based tools and other aids to educate customers on how to effectively use HMSA resources.
Provide guidance and education to customers/members on changes in the healthcare industry.
Support and deliver on the HMSA Center's overall sales, service, membership, and customer-satisfaction goals.
Ensure customers understand their current products, benefits, tools and how to use them effectively.
Service phone inquiries as needed.
Ensure the cleanliness and professional appearance of the common areas in the HMSA Center.
Refill and stock collateral.
Refill and stock refreshment station.
Create a warm and welcoming atmosphere for HMSA Center customers.
Warmly greet customers entering and the HMSA Center and thank them as they leave.
Ask questions to uncover the customer's problem.
Identify and confirm understanding of the problem.
Assess the problem and resolve if possible.
Guide the customer through the HMSA Center experience and create an exceptional warm referral experience to management or to a subject matter expert when appropriate.
Meet ongoing training requirements and keep current on product and service knowledge.
Understand the drivers and trends within HMSA and the healthcare industry.
Be aware of competitive activities and opportunities.
Assist and train customers on use of the self-service tools available.
Comply with operational, service standards, and all federal, state, and HMSA compliance requirements.
Provide input and feedback on corporate policies, processes and procedures, marketing collateral and campaigns to HMSA Center Manager.
Performs all other miscellaneous responsibilities and duties as assigned or directed.