Retail Associate

Goodwill Industries of New Mexico•Roswell, NM

14h•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support the organization's mission of providing skills training, job placement, and social services to New Mexicans. GINM is a second-chance employer that offers cross-training in different departments and advancement opportunities. This role offers competitive pay and benefits, work-life balance, and the chance to make a difference in the community.

Requirements

Knowledge of organizational practices, policies, and procedures and compliance with the same.
Knowledge of and compliance with all safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to exhibit excellent customer service skills.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts including discounts, interest, and percentages.
Ability to operate a cash register.
Must be able to pass a criminal background check and drug test.

Nice To Haves

High School Diploma/GED, preferred
One-year retail work experience or equivalent combination of education and experience, preferred.

Responsibilities

Exhibit excellent customer service skills.
Maintain confidentiality of all privileged information.
Perform other incidental and related duties as required and assigned.
Exhibit a professional appearance and maintain a friendly, cheerful, and courteous demeanor at all times.
Respond to customer questions and issues in a friendly and courteous manner; contact supervisor as needed.
Provide efficient check-out to all customers; receive cash, credit cards, etc. as payment for goods.
Count money to verify amounts, issue correct change, provide receipts for funds received, wrap and bag merchandise.
Verify cash register balances by comparing total on cash register with the amount of currency in register.
Maintain work area in an organized manner.
Promote sales by setting up displays and organizing and arranging furniture and merchandise.
Maintain merchandise on sales floor by stocking racks, counters, and displays with donated merchandise.
Maintain cleanliness of store by cleaning shelves, counters, and displays.
Transport boxes, bins, and crates to work areas; distribute items and salvage to appropriate areas; dispose of unsalable items.
Process and price all incoming donations, including wares, books, shoes, furniture, etc.
Maintain production levels; document timely and accurately the number of items/bins processed.
Review donations for quality; determine which items are routed to specific areas for further distribution.
Accept and receive donations and ensure they are recorded appropriately.
Ensure donation area is secured at all times and protect donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe behavior of customers entering operation; report suspicious behavior to supervisor or security.