Retail Associate

Goodwill Industries of Northwest Texas•Lubbock, TX

12d•Onsite

About The Position

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to always work with integrity and a positive attitude. Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.

Requirements

Requires the ability to be consistently at work and on time on scheduled workdays.
Interacts and works respectively with customers and staff who are living with disabilities.
Demonstrates sensitivity and the ability to communicate with a diverse population.
Conveys information clearly through verbal communication.
Works independently while fostering a strong team atmosphere.
Demonstrates professionalism, integrity, and ethical behavior.
Basic math skills

Nice To Haves

High school or GED preferred.

Responsibilities

Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.”
Provide excellent customer service to both external and internal customers.
Smile and greet all customers as they enter the location.
Become familiar with and follow the GINWT Guidelines.
Always maintain good personal hygiene and appearance.
Perform necessary work to ensure store cleanliness.
Adhere to all Goodwill policies, procedures, and regulations.
Receive items from the staging area while maintaining a clean and orderly workstation.
Make a visual survey to determine a) the type of wares/textile: and quality of goods: b) possible safety hazards and, c) any offensive odors.
Sort and place in separate containers items by category as described in the guidelines.
Recognize and set aside items that may be collectible or that may have a higher-than-usual value.
Handle merchandise to ensure minimal damage. Do not mix items that will result in damage. Packing wares in an appropriate manner for store shipment.
Set aside seasonal items (Christmas, Halloween, etc.) for warehouse storage.
Ensure that hazardous items (jagged/broken glass, hypodermic needles, etc.) are properly discarded.
Present a friendly, cooperative attitude to the public at all times.
Help load and unload store merchandise as needed.
Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing.
Notify the Store Manager of low and overstocked items.
Performs all register transactions accurately.
Maintain sales floor and cash register stock level according to standards.
Adhere to GINWT Over/Short Policy
Receive and record donations from the public.
Sort donations according to company guidelines
Other duties as assigned.