Retail Associate

Goodwill Industries of New Mexico•Espanola, NM

1d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support the organization's mission of providing skills training, job placement, and social services to New Mexicans. GINM is a second-chance employer offering cross-training and advancement opportunities. This role offers competitive pay and benefits, work-life balance, and the chance to make a difference in the community.

Requirements

Knowledge of organizational practices, policies, and procedures and compliance with the same.
Knowledge of and compliance with all safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to exhibit excellent customer service skills.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts including discounts, interest, and percentages.
Ability to operate a cash register.
Pass a criminal background check and drug test.

Nice To Haves

High School Diploma/GED
One-year retail work experience or equivalent combination of education and experience

Responsibilities

Adhere to attendance and punctuality policies.
Exhibit excellent customer service skills.
Maintain confidentiality of privileged information.
Perform other incidental and related duties as required and assigned.
Exhibit a professional appearance and maintain a friendly, cheerful, and courteous demeanor.
Respond to customer questions and issues in a friendly and courteous manner, contacting supervisor as needed.
Provide efficient check-out to customers, receiving cash and credit cards as payment.
Count money, verify amounts, issue correct change, provide receipts, and wrap/bag merchandise.
Verify cash register balances by comparing the total on the register with the amount of currency.
Maintain work area in an organized manner.
Promote sales by setting up displays and organizing merchandise.
Maintain merchandise on the sales floor by stocking racks, counters, and displays.
Maintain cleanliness of the store by cleaning shelves, counters, and displays.
Transport boxes, bins, and crates to work areas; distribute items and salvage to appropriate areas; dispose of unsalable items.
Process and price all incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items/bins processed.
Review donations for quality and determine routing for further distribution.
Accept and receive donations, ensuring they are recorded appropriately.
Ensure the donations area is secured and donations are protected from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious activity to supervisor or security.