Part-Time Retail Associate - Mayfield Visitor Center

Mayfield Dairy•Athens, TN

12d•Onsite

About The Position

The Mayfield Visitor Center welcomes families, school groups, community members, and guests of all ages. From the gift shop to the ice cream parlor to the visitor tour experience, our team helps create a fun, memorable, and welcoming environment for every guest. This role is a great fit for someone who enjoys customer service, is comfortable in a busy public-facing setting, and is excited to serve as a positive brand ambassador for Mayfield.

Requirements

Strong customer service skills and a welcoming attitude.
Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
Comfort working around crowds, children, school groups, and families.
A professional image and positive attitude.
Ability to work well in a team-oriented environment.
Dependability, attention to detail, and pride in representing the Mayfield brand.
Willingness to learn Mayfield products, promotions, and Visitor Center operations.
Ability to speak in front of small groups in a friendly and confident manner.
Ability to operate or learn a POS / cash register system.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to handle cash transactions accurately.
Ability to read, write, and speak English.

Nice To Haves

Familiarity with food safety, sanitation, retail, food service, hospitality, or tourism environments preferred.
Prior POS, cash handling, retail, or ice cream / food service experience is helpful, but not required.

Responsibilities

Greet guests in a friendly, welcoming, and professional manner.
Assist customers with purchases, product questions, and recommendations.
Operate the cash register / POS system and accurately process cash, credit card, and other payment transactions.
Scoop and serve ice cream while maintaining a clean, safe, and inviting service area.
Learn about products sold in the store and stay informed about new arrivals, promotions, and special offers.
Stock, rotate, organize, label, and price merchandise and displays.
Help monitor inventory levels and notify the supervisor when items need to be replenished or reordered.
Assist with regular inventory counts and general store organization.
Maintain a clean, guest-ready environment by completing assigned cleaning tasks.
Respond professionally to guest questions, concerns, or complaints and escalate issues when needed.
Answer incoming calls and assist with general Visitor Center inquiries.
Support shipping or order-related activities as needed.
Remain alert to potential shoplifting, fraudulent activity, or safety concerns and report issues appropriately.
Follow all company safety, sanitation, food safety, and customer service standards.
Assist with school field trips, families, tour guests, and community visitors.
Speak comfortably in front of small groups, which may include welcoming tour guests, introducing the visitor video presentation, or assisting with tour-related activities.
Support special events, school ice cream parties, and community activities as assigned.