Associate, Retail

Rockford IceHogs•Rockford, IL

7d•Onsite

About The Position

The Rockford IceHogs have an immediate opening for a Full-Time Seasonal Retail Associate located at the BMO Center in Rockford, IL. In this role, you will be responsible for supporting the overall retail business for the IceHogs through item/SKU setup, purchase orders, e-commerce, reporting and analytics, vendor coordination, retail buying, internal and VIP requests, retail operations, gameday needs, and more. Your job will be to help ensure fans get the right products, on time, everywhere we sell, while providing exceptional customer service.

Requirements

Associate’s or Bachelor’s degree in Retail Management, Business Administration, Marketing or related field
Must be available to work all 2026-2027 Rockford IceHogs home games.
2-4 years’ experience in retail, merchandising or event management, ideally within a professional sports team, entertainment or event-driven organization
Strong analytical and business acumen with experience in analytics, forecasting, scenario analysis, P&L management, and emerging technologies such as Gen AI preferred.
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Customer-focused with strong interpersonal, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to adapt to a flexible schedule, including nights, weekends, holidays, and event-based hours as required.
Ability to stand for extended periods during hockey games and lift up to 25 lbs. while moving merchandise and display materials.
Knowledge and passion for apparel, retail, and industry trends.
Demonstrates organizational values of integrity, curiosity, empathy, collaboration, and originality.

Nice To Haves

Emerging technologies such as Gen AI preferred.

Responsibilities

Support all merchandise operations related to Retail Platform-inventory; point of sale and e-commerce fulfillment.
Partner with the Brand Team to assist in the design, development, and ordering of merchandise concepts.
Support the IceHogs Team Store merchandise operations during game nights.
Maintain comprehensive knowledge of apparel and merchandise offerings while supporting ongoing inventory management efforts.
Maintain store appearance by ensuring merchandising standards, accurate signage, and timely product restocking.
Accurately and quickly operate the point-of-sale system to process merchandise sales.
Demonstrate ability to interact with large masses of customers in a fast-paced environment.
Support the management and coordination of part-time staff during game nights.
Update and manage IceHogs online team store on CBHShop.com
Own product photography workflow (sample requests, shot lists, basic prep/shoot when needed) and maintain digital assets hygiene.
Manage online order tracking and shipping processes to ensure accuracy and efficiency.
Maintain accurate inventory levels and product listings for IceHogs merchandise available on CBHShop.com.
Update and maintain organizational retail sales reports.
Develop, maintain, and distribute inventory, sales, and on-order reports while proactively identifying risks and opportunities related to stock levels, aged inventory, preorder timelines, and delayed purchase orders.
Support the development and execution of an annual strategic plans that align with revenue goals.
Maintain accurate tracking of cost of goods sold to support retail financial performance.
Produce concise post-mortems with baselines vs. target, lift by placement, code usage, and learnings to inform future strategies.