Retail Associate - Customer Service

GOODWILL IND OF THE CHESAPEAKE INC•North Point Village, MD

About The Position

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in the community. The role involves assisting customers and donors, processing and stocking merchandise, operating a cash register and POS system, and helping with routine store tasks. Weekend availability on Saturday and Sunday is required. Shifts may be flexible and include evenings and holidays. Reliable transportation is required for each scheduled shift. Some locations may require forklift operation; certification will be provided if needed within 30 days of hire. The position requires reading clothing tags and labels in English and involves medium physical demands, including lifting, standing, walking, bending, reaching, and using hands throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Ability to follow instructions and work with frequent interruptions.
Strong communication and teamwork skills.
Dependable, adaptable, and service-oriented.
Must be able to read clothing tags and labels in English.
Weekend availability on Saturday and Sunday is required.
Ability to work flexible shifts, including evenings and holidays.
Reliable transportation is required for each scheduled shift.
Ability to lift up to 50 lbs, with frequent lifting up to 25 lbs, and to stand, walk, bend, reach, and use hands throughout the shift.

Nice To Haves

High school diploma or equivalent preferred.
Customer service, retail, or material handling experience preferred.
Forklift certification may be needed at some locations; certification is provided if needed within 30 days of hire.

Responsibilities

Greet and assist customers and donors in a professional, friendly manner.
Help donors unload items, issue donation receipts, and maintain accurate records.
Sort, price, and tag goods to support merchandise production.
Stock and maintain organized sales floor and backroom areas.
Operate a cash register and POS system accurately.
Assist with daily opening, closing, and recovery tasks.
Support fundraising initiatives and uphold Goodwill’s mission.
Follow safety, cleanliness, and housekeeping standards.