Retail Associate (Casual)

Homeward Trust Edmonton•Edmonton, AB

5d•Onsite

About The Position

Find Furniture Bank (Find) is part of Homeward Trust Holding Company (HTHC), a not-for-profit organization that operates companies in support of the mission of ending homelessness. Find is a social enterprise, operating in partnership with Homeward Trust Foundation (HTF) and housing-focused community agencies. Find’s goals are to provide essential furnishings free of charge to individuals and families who are moving out of homelessness and to supply low-cost, quality furniture and housewares for sale to the public. This role is responsible for day-to-day operations, providing customer service, working with merchandise, performing transactions, and supporting the rest of the Find team as needed. The ideal candidate is passionate about helping people, has a positive attitude, enjoys working with diverse individuals, likes physical activity, and possesses strong attention to detail.

Requirements

Minimum of High School or GED equivalent.
Proficiency in modern technologies and web-based programs and apps.
Open and transparent communication skills – written and verbal.
Availability Monday-Sunday to work up to 20 hours per week.
Ability to work in steel toe shoes/boots.
Ability to lift up to 50 lbs.
Solid analytical, critical thinking and problem-solving abilities.
Clear criminal record check.

Nice To Haves

Experience and understanding of Indigenous culture and traditions is an asset.
Working knowledge of the state of homelessness in Edmonton and across the country is an asset.
Experience working in retail environment.

Responsibilities

Deliver exceptional customer service by actively engaging respectfully with customers, responding to inquiries, assisting with product selection, resolving concerns professionally and ensuring every customer feels welcomed, valued and supported.
Approach customers as an ambassador for the primary mandates of FIND and the goal of ending homelessness in Edmonton.
Build relationships with customers and coworkers with high energy, exceptional communication, and strong interpersonal skills.
Assist customers to make selections by building customer confidence, offering suggestions, providing information and ensuring consumer awareness.
Help to ensure a safe and secure opening, operation, and closing of the store each day.
Follow established OH&S processes and protocols, ensuring that work is done safely with proper PPE, and help maintain a safe environment for staff and customers.
Assist customers with in-store purchases and donation questions.
Inspect processed items and assist in taking them to the appropriate areas on the retail floor.
Process payments by totaling purchases, processing cash, debit, and credit purchases as well cashing in and out during shifts.
Complete sales related processes at cash desk - gift certificates, in-store credits, and recording sales information.
Follow processes and complete transactions accurately, arranging for take away, or customer pick-up, etc.
Assist with carrying out and loading products (sofas, tables, chairs, artwork, etc) safely using proper tools, or by hand with a partner.
Assist in pricing, stocking, and display of merchandise on retail floor.
Clean furniture, fixtures, floors, and assigned areas inside and outside of building.
Set up, maintain, and clean/sanitize cash desk for each working day.
Other duties as required.