Retail Associate Manager

T-Mobile • Colville, WA

8h

About The Position

The Retail Associate Manager partners with the Store Manager to lead and develop the store team, helping deliver T-Mobile’s customer experience goals and support Mobile Expert success. The role involves coaching employees, overseeing customer interactions and wait times, keeping the team current on products and promotions, and supporting store operations and financial performance.

The position requires a high school diploma or GED and at least one year of customer service and/or sales experience; retail experience is preferred. Communication, leadership, and store operations skills are required. Candidates must be at least 18 years old and legally authorized to work in the United States. No travel is required. The stated total target cash pay range is $57,600–$100,900, including target incentives; the base pay range is $43,200–$75,675, with actual starting pay dependent on factors such as location, qualifications, and experience.

Requirements

• High school diploma or GED.
• At least one year of customer service and/or sales experience.
• Communication skills.
• Leadership skills.
• Store operations knowledge or skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience preferred.

Responsibilities

• Orient and ground Mobile Experts in T-Mobile’s customer service standards and Manifesto.
• Ensure customer needs are met and employees provide comfortable, simple experiences that solve the customer’s whole problem.
• Observe Mobile Expert interactions with customers and provide feedback for development, training, and coaching.
• Effectively manage customer wait time.
• Stay current on products, services, and promotions.
• Lead by example and remain current on products, services, training, and leadership best practices.
• Work directly with Mobile Experts to help them meet or exceed monthly success measurements and complete assigned training on time.
• Assist in maintaining the overall store environment and adhering to national plan-o-gram standards.
• Use visual displays and interactive devices effectively and keep them current.
• Assist with executing Retail Methods & Procedures.
• Ensure the team understands store systems and corporate and store communications.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Manage discounting and credits.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Access to commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED