Retail Associate Manager
About The Position
The Retail Associate Manager partners with the Store Manager to lead and develop the store team, supporting T-Mobile’s goals for customer experience and Mobile Expert success. The role helps foster a customer-focused environment, coaches team members, supports store operations, and contributes to financial results. The position requires a high school diploma or GED. One year of customer service and/or sales experience is preferred, with retail experience preferred. Communication, leadership, and store operations skills are required. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required.
Requirements
- High school diploma or GED.
- Communication skills.
- Leadership skills.
- Store operations skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- One year of customer service and/or sales experience; retail experience preferred.
Responsibilities
- Orient and ground Mobile Experts in T-Mobile’s customer-service standards and the company Manifesto.
- Ensure customers’ needs are met and help employees provide comfortable, simple experiences that solve the customer’s whole problem.
- Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
- Manage customer wait times.
- Stay current on products, services, and promotions.
- Lead by example and stay current on products, services, training, and leadership best practices.
- Work directly with Mobile Experts to help them meet or exceed monthly success measurements and complete assigned training on time.
- Help maintain the store environment and follow national planogram standards.
- Use visual displays and interactive devices effectively and keep them current.
- Assist with executing Retail Methods & Procedures.
- Ensure the team understands store systems and corporate and store communications.
- Deliver financial results based on key performance indicators.
- Identify ways to manage and control store expenses.
- Manage discounting and credits.
Benefits
- Competitive base salary and target incentive compensation.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
