Retail Associate Manager

AAA Mid-Atlantic • Hamilton, OH

15h • $55,284 - $73,229 • Onsite

About The Position

The Retail Associate Manager leads the operations and team of a retail store, building a sales and quality culture and improving customer experiences. The role oversees daily service delivery, staff administration, facilities, phone performance and appearance, purchasing, records, merchandise, and other operational functions under the guidance of the District Manager/Director. The manager supports Associates, monitors performance and customer service, analyzes operational and financial results, manages customer concerns, and helps build community business relationships. The position requires obtaining a necessary Membership license and/or Notary Public designation within six months of acceptance and passing required DMV and Tag & Title background screening. The manager must adapt their schedule to business needs, including holidays, weekends, on-call shifts, and overtime.

Requirements

• 3–4+ years of business experience.
• 2+ years of supervisory or leadership experience.
• Ability to independently monitor operations and respond to issues promptly and effectively.
• Demonstrated personnel administration leadership, including recruitment and retention, training and motivation, evaluation and coaching, and effective communication.
• Proficiency with Internet technology and Microsoft Office products, including Word and Excel.
• Effective organizational, analytical, verbal, and written communication skills for completing paperwork and assignments and interacting constructively with Associates, business contacts, members/clients, vendors, and the community.
• Ability to work adjusted schedules, including holidays, weekends, on-call shifts, and overtime as needed.
• Ability to obtain a necessary Membership license and/or Notary Public designation within six months of job acceptance.
• Ability to pass required DMV and Tag & Title background screening.

Nice To Haves

• Bachelor’s degree; equivalent experience may be considered in lieu of a degree.
• Knowledge of Department of Motor Vehicle laws for the state where the retail store is located.

Responsibilities

• Foster a sales and quality culture focused on scorecard goals, including revenue growth, sales, and quality standards.
• Ensure Associates cross-sell appropriate products and services and monitor customer interactions against office goals and objectives.
• Manage day-to-day retail store operations, including service delivery, staff administration, facilities maintenance, phone performance and appearance, purchasing, records, merchandise, and administrative functions.
• Follow guidelines for attractive product displays that market company products and services.
• Coordinate promotional events with Travel Services and/or Distribution Marketing.
• Ensure compliance with federal and state laws and regulations, AAA Club Alliance policies and procedures, vendor requirements, internal audit guidelines, and physical security requirements.
• Manage personnel functions, including scheduling, evaluation, recruitment, retention, coaching, training, motivation, and communication.
• Work with business line leaders to set performance expectations, assess results, and coach for improvement.
• Monitor integration, coordination, and communication among store business units and ensure high-quality customer service.
• Assist Associates in serving customers and represent the store, district, or region on company committees or work groups as needed.
• Promote Shared Values and teamwork and participate in special project teams as needed.
• Prepare and process reports; analyze data and develop actions to improve operational efficiency and Associate effectiveness.
• Interpret financial data and reports and respond to budget variances.
• Use sales, financial, quality, and operational analytics to monitor results and develop improvement plans.
• Review and resolve problems or special requests and authorize special Member services as appropriate.
• Investigate customer complaints promptly and professionally, offer appropriate solutions, and escalate issues to the District Manager/Director when needed.
• Develop external business relationships with the District Manager/Director to generate store business and enhance the AAA image in the community.
• Recommend improvements to facility operations, procedures, and reporting.
• Adjust work schedule to meet business needs, including holidays, weekends, on-call shifts, and overtime.
• Obtain a necessary Membership license and/or Notary Public designation within six months of job acceptance.
• Maintain eligibility to work with partners by successfully passing required DMV and Tag & Title background screening.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of PTO within the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Quarterly incentive plan based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager