Retail Associate Manager
About The Position
The Retail Associate Manager partners with the Store Manager to lead and develop the store team, supporting T-Mobile’s goals for customer satisfaction and Mobile Expert success. This role promotes a customer-focused store experience, coaches team members, supports store operations, and contributes to financial results. The position includes competitive base pay and target incentives. Actual pay varies based on work location, qualifications, and experience. Regular, non-temporary Retail and Business Sales employees are eligible for monthly or quarterly sales incentives. Eligible employees may also receive T-Mobile service and home internet discounts, pet insurance, and commuter and transit programs.
Requirements
- High school diploma or GED.
- Communication skills.
- Leadership skills.
- Store operations knowledge.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- One year of customer service and/or sales experience; retail experience preferred.
Responsibilities
- Orient and ground Mobile Experts in T-Mobile’s customer-focused standards and values.
- Ensure customers’ needs are met and that employees provide comfortable, simple experiences and solve customers’ problems.
- Observe Mobile Experts’ customer interactions and provide feedback for development, training, and coaching.
- Manage customer wait times and stay current on products, services, and promotions.
- Lead by example and remain current on products, services, training, and leadership practices.
- Work directly with Mobile Experts to help them meet or exceed monthly success measures and complete assigned training on time.
- Help maintain the store environment and national planogram standards; use and keep visual displays and interactive devices current.
- Assist with executing Retail Methods and Procedures.
- Ensure the team understands store systems and corporate and store communications.
- Deliver financial results against key performance indicators and identify ways to control store expenses.
- Manage discounting and credits.
Benefits
- Competitive base salary and compensation package, including target incentives.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Sales incentives for eligible regular, non-temporary Retail and Business Sales employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
