Retail Associate Manager

T-Mobile USA•Rockingham, NC

About The Position

The Retail Associate Manager supports store leadership in developing and guiding the retail team to deliver customer-focused service and sales outcomes. The role leads team members in meeting customer needs through coaching, training, and operational management, while maintaining store standards, product knowledge, and adherence to retail procedures. Success is measured by the team’s achievement of sales targets, customer satisfaction, and operational efficiency. The position directly influences the customer experience and contributes to the financial and operational success of the retail location. The role requires a high school diploma or GED. One year of customer service and/or sales experience in a retail environment is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The position is not DOT-regulated or safety-sensitive. The total target cash pay range is $57,600–$100,900, inclusive of target incentives; the base pay range is $43,200–$75,675. Actual starting pay varies based on factors including work location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives. T-Mobile describes a benefits package that includes health and financial benefits, paid time off, family support, tuition assistance, and other offerings. Eligibility may vary. T-Mobile is an Equal Opportunity Employer and offers reasonable accommodations during the application and interview process.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills and abilities: change agility, change management, coaching, coaching conversations, communication, customer engagement, customer service, engaging people, escalation resolution, leadership, performance monitoring, product knowledge, sales, sales performance coaching, talent development, and team coaching.

Nice To Haves

One year of customer service and/or sales experience in a retail environment.

Responsibilities

Lead and develop retail team members to achieve sales targets and deliver excellent customer service.
Coach and train staff on product knowledge, customer interaction, and store procedures to improve team performance.
Manage store operations, including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
Monitor and control store expenses, discounting, and credits to support financial objectives.
Oversee customer wait times and coordinate the team effectively to ensure customer needs are met.
Stay current on products, services, and leadership practices to serve as an expert resource for the team.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and total rewards compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Eligible sales incentives, paid monthly or quarterly for regular, non-temporary Retail and Business Sales roles.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave, family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
Mobile service and home internet discounts, pet insurance, and access to commuter and transit programs for eligible employees.