Wireless Retail Associate Manager WINTER HAVEN | Cypress Gardens Blvd

Arch Telecom • Winter Haven, FL

3d • Onsite

About The Position

Arch Telecom’s Retail Associate Managers (RAMs) work as part of a retail team to represent the brand and its core values. They create excitement around products and services and focus on meeting customer needs in a fast-paced retail environment. RAMs build customer relationships, learn to uncover customer needs, and educate, demonstrate, and recommend device and service solutions.

This is a learning role. The Retail Associate Manager builds skills with the team while assisting the Retail Store Manager with operational duties. The role includes delivering a high-quality customer experience, supporting sales, completing training, and partnering with colleagues across business and customer service channels.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.

Nice To Haves

• Prior wireless sales experience.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to lead the team, share best practices, serve customers, and resolve issues.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with team members and customers.

Responsibilities

• Provide a best-in-class customer experience and build customer loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customers’ individual needs and demonstrate technology in-store.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small business leads.
• Build strong peer relationships and contribute to shared company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED