Retail Associate Manager ALEXANDRIA | Rose Hill Dr

Arch Telecom•Alexandria, VA

1d•$15 - $17•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. Since 1993, they have been providing superior service and quality wireless products. Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life, acting as brand ambassadors who create energy and excitement around products and services. RAMs thrive in a fast-paced, fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building and deepening relationships. They continuously work to build expertise in uncovering customer needs and have a passion for educating, demonstrating, and recommending device and service solutions. This role is a learning role where RAMs are expected to work with their team to build required skills and assist the Retail Store Manager in all operational duties.

Requirements

Leadership
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Effectiveness with operational, financial, and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
Must be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours).

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and Internet of Things (IOT) devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Assist Retail Store Manager with daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Demonstrate how the company's coverage stacks up and why plans and services will let customers live unlimited.
Redefine how wireless is done, down to device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems, and reference resources.
Build relationships with and partner with employees across channels, including business and customer service.
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company’s success.
Be willing to have a good time while providing first-class customer experience.