Retail Associate Manager, Bilingual Spanish
About The Position
This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals.
Requirements
- High School Diploma/GED
- At least 18 years of age
- Legally authorized to work in the United States
- Communication (Required)
- Leadership (Required)
- Store Operations (Required)
Nice To Haves
- 1 year customer service and/or sales experience, retail environment (Preferred)
- Bilingual Spanish
Responsibilities
- Lead team development and training to ensure achievement of monthly sales and service success metrics
- Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
- Maintain store environment quality and compliance with visual merchandising and operational standards
- Monitor and control store expenses, including discounting and credits, to support financial performance
- Communicate corporate and store updates to ensure team awareness and system knowledge
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
