Retail Associate Manager

T-Mobile•Bellingham, MA

2d•Onsite

About The Position

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team. The primary goal is to deliver T-Mobile's aspirations of earning a place in customer's hearts and ensuring Mobile Expert success. This role involves fostering a passion for T-Mobile’s Manifesto among Mobile Experts, ensuring customer needs are met, and building customer confidence through comfortable, simple experiences that solve the whole problem. The manager is also responsible for observing Mobile Experts' interactions, providing feedback, and coaching for development and training. They must effectively manage customer wait times and stay current on products, services, and promotions. Additionally, the role requires leading by example, staying updated on best practices, ensuring Mobile Experts meet or exceed monthly success measurements, maintaining store environment quality, adhering to plan-o-gram standards, and effectively using visual displays. The manager assists in executing Retail Methods & Procedures, ensures team knowledge of store systems and communications, and is responsible for delivering financial results based on key performance indicators, managing and controlling store expenses, and handling discounting and credits.

Requirements

High School Diploma/GED
1 year customer service and/or sales experience, retail environment preferred
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Communication
Leadership
Store Operations

Responsibilities

Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
Effectively manage customer wait time.
Keep current on products, services and promotions.
Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team.
Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
Use visual displays and interactive devices effectively.
Keep visual displays and devices current.
Assist in the execution of Retail Methods & Procedures.
Ensure team knowledge of store systems.
Ensure that teams are knowledgeable about corporate and store communications.
Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses.
Manage discounting and credits.