V-Retail Associate Manager

T-Mobile

4d•$39,900 - $72,000•Onsite

About The Position

This role supports store leadership by managing and developing retail staff to achieve service excellence and operational goals. It involves leading the team to deliver customer satisfaction through effective service and problem resolution. The role requires maintaining store standards and ensuring team knowledge of products, services, and procedures. Success is measured by customer experience quality, store performance metrics, and adherence to operational standards. The work impacts the organization by enhancing customer confidence and contributing to financial and operational results.

Requirements

High School Diploma/GED (Required)
At least 18 years of age
Legally authorized to work in the United States
Coaching (Required)
Communication (Required)
Customer Experience Management (Required)
Customer Service (Required)
Expense Controls (Required)
Leadership (Required)
Merchandise Presentation (Required)
Performance Monitoring (Required)
Product Knowledge (Required)
Sales (Required)

Nice To Haves

1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

Lead and develop retail staff to deliver consistent customer satisfaction and resolve customer needs efficiently
Manage store operations to maintain visual standards and adherence to national plan-o-gram guidelines
Ensure team members are knowledgeable about products, services, promotions, and corporate communications
Monitor and support achievement of financial performance indicators and control store expenses
Also responsible for other duties/projects as assigned by business management as needed