Retail Associate Customer Service - Colonial Heights

Goodwill Of Central And Coastal Virginia•Colonial Heights, VA

3d•Onsite

About The Position

Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation.

Requirements

High School Diploma or GED preferred. Will consider a combination of education and work experience.
No previous experience required.
No professional certifications are required for this position.
The associate is not required to drive as part of their job duties.
The associate in this position will be required to successfully pass a criminal background check.
Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Responsibilities

Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
Processes customer transactions quickly and accurately within the cash handling guidelines.
Participates in putting fresh product out on the sales floor.
Participates in rotating stock.
Understands the store’s Round Up goal and meets the individual goal assigned by the store manager.
Maintains the sales floor in a clean, neat and orderly fashion.
Maintains wrap desks free of clutter.
Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
If unable to address store cleanliness issues, brings the situation to the attention of management.