Part-Time Retail Assistant (Saturdays), San Clemente, California

Bikes Online • San Clemente, CA

7d • Onsite

About The Position

BikesOnline is opening its first permanent retail showroom in San Clemente and is looking for an enthusiastic Part-Time Retail Assistant to join the team for one shift every Saturday. This role is ideal for someone with strong bicycle knowledge who enjoys sales, helping customers, and creating memorable in-store experiences. The position involves welcoming and engaging customers, understanding their needs, explaining bike specifications, features, and comparisons, conducting product demonstrations, recommending parts and accessories, providing basic bike fit guidance, and processing sales through Shopify POS. During quieter periods, responsibilities may extend to outbound sales, including contacting customers with abandoned online carts, following up with previous customers, coordinating Click & Pick orders, and contacting customers for Fit Expert consultations. Operational duties include maintaining showroom cleanliness and presentation, assisting with opening and closing procedures, monitoring stock, maintaining accurate records, and providing feedback on customer trends and sales opportunities. The role also requires collaboration with Sales, Customer Service, and Warranty teams to ensure a consistent customer experience.

Requirements

• Strong bicycle knowledge and genuinely enjoys talking about bikes.
• Loves helping people and creating memorable customer experiences.
• Experience in retail sales or customer-facing hospitality.
• Builds rapport quickly and communicates confidently.
• Enjoys working towards sales goals.
• Organised, proactive and comfortable taking ownership.
• Can work independently and use quieter periods productively.
• Comfortable following up with customers by phone and email.
• Reliably available to work every Saturday.
• Authorization to work in the United States.
• Comfortable discussing bike types, components, parts and accessories with customers.

Nice To Haves

• Previous bicycle industry experience

Responsibilities

• Welcome and engage customers with a warm, helpful and energetic approach.
• Understand customers’ needs and help them choose the right bike.
• Confidently explain bike specifications, features and comparisons.
• Deliver engaging product demonstrations and support customers with test rides.
• Recommend relevant parts and accessories to complement bike purchases.
• Provide basic bike fit guidance and adjustments, referring more complex needs to a qualified specialist.
• Build positive customer relationships that encourage repeat business, referrals and online reviews.
• Process showroom sales, payments, exchanges and returns through Shopify POS.
• Pick showroom orders from the warehouse using our ScanForce handheld system when required.
• Contact Southern California customers who have abandoned an online cart and invite them to visit the showroom for a test ride.
• Follow up with previous customers to encourage repeat purchases.
• Coordinate showroom collection times for Click & Pick orders.
• Contact customers who have scheduled a Fit Expert consultation.
• Help customers understand our 30-day in-home fitting process when their preferred bike is unavailable for a local demonstration.
• Keep the showroom clean, safe, well stocked and presented to a high standard.
• Assist with opening and closing procedures.
• Monitor showroom stock and coordinate replenishment with the warehouse team.
• Help maintain accurate stock records.
• Provide feedback on customer trends, sales opportunities and stock requirements.
• Work with our Sales, Customer Service and Warranty teams to deliver a consistent customer experience.
• Complete other reasonable duties as required by the Sales Supervisor.

Benefits

• Opportunity to help shape the customer experience within our first permanent retail showroom
• Build meaningful connections with Southern California’s cycling community
• Value different perspectives
• Invest in our people
• Encourage everyone to be inquisitive, contribute ideas and be themselves

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed