Retail Assistant Supervisor

Easterseals-Goodwill Northern Rocky Mountain • Billings, MT

10d • Onsite

About The Position

This role is responsible for ensuring a high level of guest and donor service, and may at times be the sole Supervisor in Charge of the entire facility. The position assists with the supervision of retail and/or production activities to ensure goals are met in production and sales. It also ensures that Easterseals-Goodwill policies and procedures are uniformly enforced and followed, and requires cross-training in all aspects of Goodwill. Duties are performed according to the established Best Practices of ESGW.

Requirements

• Must be available to work evenings and weekends.
• Requires standing, stooping, bending, or carrying for extended periods.
• Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
• Requires tolerance to extreme changes in temperature and humidity.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Responsibilities

• May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings.
• Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution.
• Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures.
• Acknowledge and greet guests who come within 10 feet.
• Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards.
• May assist with the follow-up of Store Visit Reports and/or assist in the completion of action plans.
• Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities.
• Assists with the management of new purchased products for best possible return.
• Ensures retail display standards are met.
• Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting.

Benefits

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores
• Potential eligibility for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED