Retail Assistant Store Manager

Office Depot•North Charleston, SC

About The Position

The Retail Assistant Store Manager helps drive store sales and service growth by supporting a customer-centric environment, building a vibrant sales culture, and maintaining visual merchandising, freight, and logistics standards. The role partners with store management to deliver exceptional customer experiences, develop associates, strengthen operational performance, and support Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and a leader on duty. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. These duties include maintaining building and associate safety and security, operating the alarm system, handling cash, balancing the store, and supporting loss prevention compliance. Periodic comprehensive background checks may be required.

Requirements

High school diploma or equivalent.
Basic computer skills and ability to use job-related technology and systems.
Advanced selling skills and a strong customer focus.
Ability to lead, coach, motivate, and manage conflict.
Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
Excellent verbal and written communication skills and ability to collaborate effectively.
Business acumen, accountability, drive for results, and sound decision-making.
Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail, or a related field.
1–3 years of related experience.
Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure Office Depot selling techniques and sales training are executed across the store.
Help train and develop associates and model exceptional customer service and product expertise.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Assist the General Manager with guidance and coaching to improve associate performance.
Support initiatives to increase sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction.
Guide, direct, and provide ongoing training to store associates, including Print Services associates.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
Provide input to the General Manager on associate performance, certifications, and competencies.
Maintain building and associate safety and security when other managers are absent.
Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
Ensure regular loss prevention compliance and fulfill duties associated with External Key Carrier designation.
Perform other responsibilities as necessary.