Retail Assistant Store Manager

Kendra Scott•White Plains, NY

3d•Onsite

About The Position

As a full-time Assistant Manager, you are the Store Manager’s "right hand" in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence! Most importantly, you and your team represent the Kendra Scott culture uniquely and positively!

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

Nice To Haves

Bachelor’s degree or equivalent work experience
You've led functional teams in a retail management role previously
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
You know how to lead and develop teams and define success as having a significant impact on other’s careers
You have strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
You have a passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
Ability to relocate long-term to pursue career growth opportunities is strongly preferred
Must be available to work at least 30 hours per week, including nights and weekends

Responsibilities

You model, teach, and coach WOW service with a “customer is our boss” mentality, using the WOW Service Principles to connect with every guest and make a Difference in their Day.
You are exceptional at training and developing others to ensure they provide WOW experiences and go above and beyond to ensure all guests feel welcome and a part of our family.
As a key WAM (WOW Awareness Manager), you're an expert at driving sales by maximizing overall store productivity and building guest connections through WOW experiences.
You are the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs and take ownership over a specific area of responsibility to positively impact store performance.
You motivate and inspire your team through feedback and recognition, acting as a role-model leader who shows the team how to create positive experiences for all guests on the salesfloor and at events.
You drive team engagement by celebrating outstanding performance and build skill through explanation, teaching, and coaching, believing in cultivating people and watching them flourish.
You increase brand awareness through philanthropic efforts and other community initiatives, helping to achieve event and giveback goals, and acquiring new customers through traffic driving efforts.
You gain the confidence and trust of others through honesty and authenticity, demonstrating integrity when making decisions, ensuring audit and shrink results meet Asset Protection Standards, and following Kendra Scott policies and procedures.
You articulate a clear message and provide ongoing performance feedback to others through a variety of communication platforms, actively listening to learn and encouraging open expression of diverse opinions and ideas.
You find ways to thrive no matter what area of the business you support, drawing on experiences and applying learnings to a variety of situations, remaining curious and flexible, and learning from the past without shying away from trying new things.
You understand the value in bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose, prioritizing idea sharing and varying interests to create mutual accountability, trust, and commitment.
You approach new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, finding ways to control elements of your store’s overall performance and experience.
You leverage reporting and daily sales trends to make real-time, business critical decisions to achieve store financial goals and proactively find ways to make all guest experiences positive and impactful.
You are comfortable with tough situations, finding ways to champion ideas, positions, and others, caring personally about people, and challenging them directly to achieve greatness.
You take responsibility and have a “do what I say I’m going to do” mentality, being answerable for your own actions and the actions of those you lead, instilling confidence and earning respect and buy-in.
You make good decisions by relying on a mixture of analysis, wisdom, experience, and judgment, balancing speed and quality, and knowing when to move ahead and act even when information is incomplete.