Retail Assistant Store Manager

Office Depot • La Crosse, WI

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About The Position

The Retail Assistant Store Manager helps drive sales and service growth, build a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. The role helps lead a customer-centric store environment, engages with the local community, and promotes Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The position requires a flexible schedule, including evenings, weekends, and occasional holidays. Full-time Assistant Store Managers also perform External Key Carrier duties, including opening and closing the store. The role is focused on sales, exceptional service, operational excellence, and developing a high-performing team. Periodic comprehensive third-party background checks may be required.

The position partners with store management to deliver memorable customer experiences, execute selling techniques and sales training, support associate development, and model customer service and product expertise. It also supports accurate and efficient merchandise processing, visual merchandising standards, process improvements, associate coaching, and initiatives to improve conversion, Average Order Value, sales, profitability, and customer satisfaction. The Assistant Store Manager guides and trains store associates, including Print Services associates, and provides input to the General Manager on associate performance, certifications, and competencies.

When serving as External Key Carrier, the Assistant Store Manager maintains building and associate safety and security in the absence of other managers; performs opening and closing duties, including store alarm activation and deactivation, cash handling, and daily store balancing; and supports loss-prevention compliance. Other duties may be assigned.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

Requirements

• High school diploma or equivalent required.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and a strong customer focus.
• Leadership ability, including the ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving, time-management, planning, prioritization, and execution skills.
• Excellent verbal and written communication skills and ability to collaborate effectively as a team player.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate approach to the brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Full-time Assistant Manager positions must be able to perform External Key Carrier responsibilities, including opening and closing duties.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• 1–3 years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager in guiding and coaching associates to improve performance.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value, and customer satisfaction.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide the General Manager with input on associate performance, certifications, and competencies, using independent judgment.
• Maintain building and associate safety and security during the absence of other managers when serving as External Key Carrier.
• Perform opening and closing duties, including activating and deactivating the store alarm system, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance and fulfill External Key Carrier responsibilities.
• Support the store’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• Competitive salaries.
• Benefits package that includes a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED