Retail Assistant Store Manager

Office Depot • Cincinnati, OH

6h • $15 - $24

About The Position

The Retail Assistant Store Manager at Office Depot helps drive store sales and service growth, builds a vibrant sales culture, maintains visual and merchandising standards, supports freight and logistics activities, and prioritizes client satisfaction. The role helps lead a customer-centric environment, engages with the local community, and fosters a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. This position is a Key Carrier and leader on duty. A flexible schedule is required, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier responsibilities, including opening and closing the store.

The role supports sales excellence, customer service, operational efficiency, and team development. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, managing alarm activation and deactivation, handling cash and daily store balancing, and supporting loss prevention compliance. The essential functions may require consent to periodic comprehensive third-party background checks.

The ODP Group is a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. Coworkers are expected to support the company’s operational safety culture by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate as a team player.
• Business acumen, accountability, results orientation, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including store opening and closing.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure Office Depot selling techniques and sales training are executed across the store.
• Help create a sales-focused environment by training and developing associates.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Support sales and profitability initiatives involving conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager on associate performance, certifications, and competencies, exercising independent judgment.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill responsibilities associated with the External Key Carrier designation.
• Perform other duties as necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED